George an excellent seller He covered all my needs and made sure my engine was the right one for my vehicle.

Honestly Recent transaction with car parts planet Honestly, your representative Lewis was knowledgeable and a good guy. He remembered me when I called back 3 days later from my initial phone call. I'm waiting for the transmission Is which is supposed to arrive next friday And if everything goes as advertised I will be more than pleased And happy to pass on how good my experience was! Thank you, ASC

good service -

10% cancellation fee and misinformation by Sales Rep On Friday April 19, at 10:22am, I placed order number 145023586 for a used 2019 Kia Forte engine with 30k costing $2,426.00 for my son’s vehicle. I placed the order with Sales Rep George. During my conversation with him, I asked if there was a strict mileage requirement for oil changes that I would have to maintain for the warranty requirements. He responded that there was no specific mileage just needed to have the normal routine changes. I told him I was curious because I usually did my oil changes at 5-6k. He said that was fine. This conversation will be on their recorded phone calls. After I signed the bill on my email for the purchase of the engine, I went back to look at it and I could no longer read the terms of purchase. I called George back I told him this and he emailed me the terms in a separate email. When I read the terms, it said for the warranty to apply, the oil had to be changed every 3k with original receipts. It also said that all miles reported for used engines was only an estimate. Both of these terms concerned me and I decided to cancel my order. I called back Saturday April 20, at 10:30am, less than 24 hours after I placed the order. The charge was still pending on my credit card. George was not available so I was transferred to Sales Rep Louis. I explained that I wanted to cancel my order and he said he was not able to because he was in Sales, but would place my order on hold until Monday. He told me even though nothing had been done with engine, they would charge me 10% cancellation fee ($240). I asked why and he said because the credit card company would charge them 10%. This phone conversation will also be on their recorded calls. I called Chase Bank and they advised me there was no such fee for cancelling a pending charge. On Monday April 22, at 9:54am, I called George and explained my conversation with Louis on Saturday. He told me since nothing was done with the engine in that short time, I would have to pay the credit card processing fee which was around $80.00. He said he could not cancel it because he was in Sales, and transferred me to Mike. Mike said he would forward my complaint regarding the 10% charge to management. I later received an email confirming my refund, minus 10% because they charged me $240.00. Being that I cancelled in under 24 hours and the company had not done anything with the engine to incur any charges other than receive order, I found it unfair to charge a customer $240.00 just to cancel an order. I was also concerned with the misinformation about the oil change interval requirement and the purported miles (30k) on the engine after reading the fine print which stated miles were only an estimate.

Repeat customer This is our third order from car planet. the first 2 work transmissions for a truck in a car. this one has a 5year Unlimited miles warranty. The dealer wanted $12,000 to swap out the motor. I purchased it for 4200 plus shipping. The dealer only gave us 3 year 100,000 miles as well! No-brainer :)