Shipping is confusing Quick delivery of the extra battery but still waiting on the main unit after a week. Even though it shows everything was delivered I'm still waiting on the Wave II. Update, The app that tracks says everything was delivered but the email does have two tracking numbers. It's been over a week and now says was supposed to be delivered today Monday now says it's been delayed. Last checked in Pennsylvania.

Excellent experience as my order of the… Excellent experience as my order of the 4kwh power kit was shipped out within the next day and arrived intact. Have not yet installed the kit but read all the detailed information. Looking forward to this next phase of van life power management.

Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

My $5000 Eco flow Delta Pro ultra My $5000 Eco flow Delta Pro ultra, arrived, damaged, and did not require a signature like it was supposed to. I contacted Rackupgo and they were as shocked as I was. They sent me a return slip and will be ensuring the next shipment is perfect condition and will require a signature upon delivery. Very pleased at how fast they handled my issue.

refrigerator/freezer chest… I ordered a refrigerator/freezer chest that came quickly and well packaged. I am so impressed! I plugged the unit in to my inverter in my work van and on the hottest day of the year, without the van running, it held my preset temperatures and my van started right up (diesel) after over 18 hours of inverter operation! Great job and great prices!! Thank you!