Excellent experience This is the first time using South Boston Waterfront Transportation Center Parking and I would definitely use again! Found the lot easily, the shuttle was waiting, and off we went to the cruise ship. Just as easy on the way back. The driver and the parking lot attendant were friendly and helpful.

Great customer service I've been using this garage since it opened, very clean, well lit and the location is great. Most important, the people at the office are wonderful. They always receive you with a smile and are super helpful when you bring any concerns. Particularly James and Sirgut that they even greet me by my name!

Avoid this lot The parking lot was easy to find and the shuttle to the dockyard was fine. On the return trip, there was not a specific line to enter to get the shuttle back. There was a sign indicating the general location but there were 50 people there and no “order” so people were arriving and just getting in front of others. No one seemed to be managing the process. We waited 25 minutes then decided to make the 20 minute walk to the lot with all of our heavy luggage. Would not recommend.

Need to update system time Being able to buy the ticket and using the barcode was great. The only feedback is that they need to update their system to acknowledge the real time and not (summer time clock). The ticket is supposed to be valid for 24 hours, however I left the parking at 11:15pm or so and it charged me 1 hour ($9dlls) since in their system it was 12:15pm… it leaves you no choice but to pay to be able to get out.

Other than having a hard time finding… Other than having a hard time finding it, the service was terrific. Was looking for a parking garage so we went right by it several times. Just be aware it’s a lot not a garage. S