The lot was understaffed The lot was understaffed, so it took a long time to leave the car and even longer to retrieve the car. And the cars were parked so close at the attendant had to go in and out through the window. Not really how I like my car to be used.

I do not understand Icon Parking I do not understand Icon Parking. The attendants were polite and ready to service us. We have been parking the same car over the years with this company. This last week, we parked at this location for the first time. As usual, I pre-paid. When we went to retrieve our car, we were charged an extra $12.00 without warning and told that our car was oversized. As I said, we have been parking the same car over the years and have never been told that before. When I got home, I looked at the reservation I made and checked the website's link to determine whether our car was oversized or not. It was not. I am so tired of being told one reason or another about why we have extra charges when we pick our car after parking with Icon.

NO QR code for Checkout This particular location did NOT email a QR code as others do. I was confused what code the pkg attendant was speaking of as I didn't receive an email. Finally after searching for 10 minutes i realized it was a alphanumeric string he was looking for and I finally found that in the reservation info.

Great service The garage is located in a very busy area near NY-Presbyterian, Memorial Sloan Kettering, Hospital for Special Surgery. Arrived at 6:15 AM and the attendant was courteous and careful. Told him I would need it by 12 noon and when I arrived at about 12:30 PM, it was ready for pick up. What outstanding service! Another example of why I only consider Icon for parking in NYC.

Attendant v helpful & timely Attendant v helpful & timely Car was ready immediately when I returned to leave the garage