all good perfect, nothing more to say

I purchased a F4 Wildcat from BH in… I purchased a F4 Wildcat from BH in December of 2023. The landing gear malfunctioned during testing prior to assembly. The gear made a grinding noise when fully extended and the right side would not fully retract. A burning smell came from the unit as well. I contacted technical support by submitting a ticket through their web site along with an email and text. I provided pictures and a movie to their tech support as requested. BH offered to replace the landing gear but said nothing about the burning smell. I declined the replacement because of the burning smell and requested an RMA and refund because the airplane was clearly defective. Their return policy states a defective item can be returned and the plane has a 30-day warranty as well. I didn’t receive a response, so I reached out again via email and text asking about the status of my RMA request. I received a text response stating my RMA request was denied because I “messed up the items” during assembly. I couldn’t have damaged the landing gear and electrical system because they’re preinstalled at the factory. Their offer to replace the landing gear would have accomplished nothing because the landing gear is glued into the fuselage at the factory. I couldn’t have installed the new gear without destroying the plane. I disputed the charge and received a refund from my CC. I recommend using a payment method that includes buyer’s protection if you choose to do business with BH. BH’s customer and technical support are terrible.

My favorite online hobby shop!!!!!!! First off this is an in general review. Banana Hobbys is my go to for RC Electric Airplanes!!!! I have the new 10 channel MC10 Microzone TX, and RX. It has the same software as the MC8 so how to's work for both. Extremely easy to navigate, and use. The NX3 gyro is fantastic!!!! Works flawlessly!! Easy it install, with 5 jumpers, double sided tape,and micro screwdriver. Installing is a breeze with a good instruction sheet. The PNP Propeller Planes I have the, 1410mm Cessna 180- a breeze to build!! Less than 2 hours build time!!! I added the NX3 gyro. The P40 Warhawk 1200mm was a 2 hour build also. Added the gyro to it also The F4F Wildcat 1200mm, I haven't built it yet but biggest thing I've seen is be sure to clear the paint from the hinges on the folding wings. This will make the pins much easier to install. The Giant F4U Corsair, fantastic detail!!!! I'm saving it until last to build. It will also get the NX3 Gyro!!!! Banana Hobbys is a Great place to Buy!!! Most likely if you chat with them you will be talking to Jet Lady. She is extremely knowledgeable, if she doesn't know the answer she will get with the manufacturer and email it to you. She quickly addresses any issues you might have with a product. Video support, Banana has a fantastic YouTube channel, and a few independent reviewers. There are many videos on all of their products. They are unbiased, and also offer helpful advice. Facebook, Bahasa a very informative fb page. New arrivals, updated products, modifications. Restock postings.... it's all there!!! So..... there it is!!!! When I finish the last two warbirds I'll review them also. Happy Flights ✈️ Anthony

Barely acceptable I got my stuff on second attempt (local post were the error) Custumer service was not perfect, first they wrote me the returned package had arrived then later they claimed it not had arrived.. Still waiting for refund on those parts in returned package..

Jeffrey is an excellent sales rep and… Jeffrey is an excellent sales rep and did a fine job throughout the whole process.