WARNING: TIBBER DYSFUNCTIONAL IRRESPONSIBLE "SERVICE". WARNING! TIBBER NIGHTMARE IN SWEDEN. TIBBER LURES IN NEW CLIENTS PROMISING "FANTASTIC" EXPERIENCE AND THEN THROWS THEM INTO ITS DYSFUNCTIONAL PRACTICES, FORCES THEM TO PAY HIGHEST DEFAULT EL-PRICES, OFFERS NO TIMELY OR PHONE CUSTOMER SERVICE AND BLAMES NEW CUSTOMERS FOR IT ALL. Tibber had offered me to try its electricity delivery services. Recently, I actively chose Tibber as electricity delivering company when I was moving in and it sent me a confirmation letter saying 'FANTASTIC'. This turned out to be deceptive and false! The same day, I talked to and signed in with Vattenfall for el-net (there is no other choice), but not for el-delivery. I even wrote to both companies that I am moving in and made an active choice of el-delivery, namely, Tibber. Despite that, I got letter from Vattenfall, Swedish el-net monopoly, that I have not made an active choice of el-delivery company and I, therefore, I must to pay the highest 'by default' el-prices to Vattenfall. What?! I did make an active choice from the start, told Vattenfall so, I got confirmations from both the Vattenfall monopoly and from Tibber, and informed both companies of my choice ahead of time before moving in. It appeared that Tibber had not contacted Vattenfall to register me as a new client. What?! Tibber has no customer service other than by email which it answers as it pleases, could take days. Suddenly, Tibber, blames its new customer, although I had written to Tibber and to Vattenfall that I move in, done what Tibber wrote to me to do, done what Vattenfall asked me to, and got a confirmation. Tibber offers no human to talk to and ask clarifying question in timely manner, not even to new clients. Vattenfall and Tibber then blame each other and BOTH FORCE THE CLIENT TO PAY HIGHEST VATTENFALL EL PRICES despite clear active choice. Both Vattenfall and Tibber refuse to compensate the client with El Delivery Guarantee which protects the client from such mix-ups between the el-net and el-delivery companies in Sweden when they get new clients. Half a month has passed now but Tibber still has not resolved the issue, refuses responsibility, and punishes its new customer with exhausting emails and highest el-costs. I had never had such an issue ever in my life until I chose Tibber. Conclusion: Tibber mistreats and exhausts its new clients from the start. It has a dysfunctional customer service. Tibber's advertisement/promise of 'fantastic' experience can not be more false. If I only knew how dysfunctional Tibber is!