Vayama.com aka BudgetAir.com is a fraudulent company seeking to steal the consumer's money. Booked with Vayama for an airline ticket from San Francisco to Spain. Got the ticket after paying $1300.00 and flew to Newark to get onto a connecting flight but was denied entry on the Lufthansa flight from Newark to Spain due to the Covid-19 pandemic lockdown. Requested a refund from Vayama for the unused difference, which turned out to be $1100. However, Vayama claimed they paid me $189, which I never received. I emailed them and they said that they would refund me the unused difference fee of $1100. After nearly a year, I have yet to receive any of the refund money promised by Vayama. Vayama has stopped replying to my emails on this matter. Stay away from this company, for it is a notorious and fraudulent company. Vayama.com is apparently run by Hindustani immigrants living in the United Kingdom. Vayama has been disciplined in previous years for violating the United States Department of Transportation's full fare advertising rule, 14 CFR 399.84(a), which constituted prohibited unfair and deceptive practice under Title 49 U.S.C., § 41712. (See: Case docket OST 2014-0001). And Vayama has repeatedly received a failing grade of F by the Better Business Bureau with several thousand complaints against the company. What's worse, Vayama.com declared bankruptcy in December of 2020. As of now, Vayama has changed its name to BudgetAir.com in order to escape its deplorable corporate business reputation in order to dupe more consumers of their hard earned money. My advice is to stay away from these disreputable third party ticketing agencies. Go directly to the airlines for booking an airline ticket. And if you must book cheaply, go with Expedia and Priceline.com since they are proven reputable companies that have had excellent reviews throughout their corporate histories. If you have refund issues with Vayama or BudgetAir, file a complaint with the Federal Trade Commission and take action to protect your consumer rights from fraudulent ticketing agencies who seek to defraud Americans of their money.

STAY AWAY Horrible customer service. Vayama seems like disappeared no one replies to emails. What kind of business is this? Their call center is closed...even though its suppose to be open 24/7. The airline said I can get a voucher or freeze my ticket, but I need to do it thru Vayama. Why is the call center is closed? On the website it says that im suppose to get an email...I got nothing! Its frustrating enough to deal with pandemic.

If I could give 0 stars I would If I could give 0 stars I would. Please don't ever book through this company. We submitted a ticket regarding a mistake that was made...a small tiny mistake of a name being off by two letters 14 hours after we booked. We submitted a passport to them to correct this. Their response was pretty much that you have time don't worry about it. We check in again in July as our flight is coming up in August now they say we never recieved a picture of your passport. This is ridiculous so I resubmit the ticket and passport change and now to only have them tell me it was going to be $100 for a two letter name difference. Then they canceled my return flight without notifying me. When finally being guaranteed by a service representative that this will be taken care of this Thursday a few days before my flight he never gets back to me like he said he would. Finally now 2 days before my flight the manager calls me and pretty much says that m 300 something dollar flight now is $2000. Customer service is awful, no one is on the same page, terrible service never booking through them again. There is more and I can't even begin to tell you about the awful conversations and the faulty promises I was given. This company needs to be shut down. Worst experience ever. I don't know if I'll be able to go this upcoming Monday. Vayama you are awful.

DONT EVEN TRY VAYAMA, TOTAL SCAM Not just bad, f**king bad! I requested change for my outbound flight, 30th Dec to 13/17th Dec. Someone who answered the phone made the change from 13th Jan to 14th Jan in inbound flight, which I never requested. I have proof that I didn't request for 13th-14th January change. Now they are sending me invoice of 13th-14th Jan change, charging what I didn’t requested and saying my original 13th flight is not available anymore. They don't hold calls or reply my mails any longer. What should I do???? SO F**KING BAD CUSTOMER SERVICE, VAYAMA

VAYAMA = DOUBLE CHARGE + RUDE CUSTOMER SERVICE! I purchased a ticket through Vayama website. I received two confirmation codes and two separate Vayama charges on my credit card. I called Vayama, spoke to a customer service representative who told me there was just one ticket and I shouldn't worry, it would fall off my credit card and I would only be charged once. Three days later I see there are still two tickets and two charges on my account (except this time they've actually posted to my credit card and the amount has been withdrawn TWICE). I emailed Vayama and didn't receive a response (even though I have an email tracker and I know they read my email), I then called Vayama and spoke to an employee who said her name was Susan, I explained the situation: Her company had charged me twice for the same ticket, and I just wanted a refund for the double charge. Susan was by far, the rudest customer service person I have EVER had to deal with. She said it was my problem, I had bought two tickets and there was nothing she or anyone could do about it. I explained to her that it was literally impossible for me to buy two tickets for myself for the same flight on the same day, at the same time. And I kindly asked if I could speak to her supervisor. She said "I am the supervisor and I won't be transferring you to anyone, so whatever you want to say you can say to me, but you paid for the ticket twice so it's your fault and that's that" She was so rude and literally shouting at me, that my husband who was on the other side of the room asked me who was shouting at me on the other line. He could not believe it was a customer service rep. Really unacceptable and unprofessional. This "Susan" agent/supervisor was unwilling to see that maybe there was some glitch in her system, maybe their website put my card through twice, she just blamed the customer for the problem and refused to help resolve it. I then called Lufthansa - the company that Vayama had booked me to travel with, and they said it was a really easy fix, all Vayama had to do was call them, give them the duplicate ticket numbers and the airline would credit me back for one. This woman "Susan" was unwilling to help me in any way and didn't offer this as a potential solution. Had I booked directly with Lufthansa, this would not have been an issue. For a company that deems themselves a "Travel agent with great customer support" this has absolutely not been my experience. I spoke to Lufthansa who told me all Vayama had to do was "Contact the Lufthansa travel agency support line, explain the situation, give my two travel confirmations and get a waiver to cancel booking for free." But Vayama refused to call Lufhtansa, they refused to transfer me to an actual supervisor, they lied about one of the charges falling off my credit card and then blamed me for a double booking and told me that it was my fault that I had spent the money on the same ticket twice and there was nothing they could/would do about it. I asked Susan "What normal human being would purchase two tickets for themselves for the same flight on the same day at the exact same time? Does that seem like something people do?" It must have been a technical issue, and yet, they were unwilling to take responsibility, or even try to fix the problem which according to the airline would take only a phone call from the travel agent! Instead they are choosing to hold on to my money (TWICE) and refusing to provide any customer support regarding this situation. This is unjust, unfair and HAS to be illegal, especially since the airline assured me this happens from time to time and travel agents usually just call in and fix the double booking. Vayama's unwillingness to help in this situation is unacceptable. I filed a claim with the BBB, another claim with the FTC and another claim with the ASTA, I also filed a dispute with my credit card for the double charge, and sent a second email to Vayama. Still no resolution, and what should have been a $482 flight has turned into a $964 one way ticket! I hope justice is done. I recommend not supporting this company or it's sister companies, they should be held accountable for their terrible customer service. Please note that Vayama is owned by Travix International B.V. and some sister companies include: BudgetAir, CheapTicktes, Flugladen, Vayama, Vliegwinkel and others. Please do not support any of these companies, as they all fall under the same corporate umbrella and probably have this kind of terrible customer service across the board. No surprise they have 1 star (out of 5) on average from 91 reviewers on BBB! #Vayama #Scam @Vayama