lily
GBI honestly cannot believe what just… I honestly cannot believe what just happened. I accidentally reserved a ride (2 months in advance!), and only minutes later, I called up to get the charges reversed. I asked if they could waive the cancellation fee, which is 30%! She not only refused me - she also hung up on me just after sending the cancellation email! The base rate for the ride I needed was 146, so I was thinking - wow, that is so much cheaper than a Lyft car (and their site states that a Lyft is over 300$ for the same ride)! But after taxes and additional costs that make very little sense to me, it came to 234$ When I checked the Lyft app myself, the TOTAL amounted to 145! As a side note, they will charge you at "pet"fee, even if you have a Service Dog. I understand the whole bit about needing to clean the car for future guests - however, I called them and told them that my dog stays in a sling on my body - won't even get a shred of hair on the seat. They still charged me. So basically, I just waited 24$ plus 70$ for the cancellation fee. VERY poor management and customer "service."