Buzz - Best customer service experience ever! I have experienced countless customer service related interactions in my life, but few come close to the level of support we received from Buzz at Gurufare. Buzz did anything and everything you could possibly hope for when faced with a crisis. He acted with a sense of urgency and compassion. He was infinitely patient and professional when dealing with other (often unhelpful) airline customer service reps. He was thorough and responsive, following up whenever there was an update to share. He was creative in his ability to problem solve and I think singlehandedly saved our reservation from what seemed like certain doom. Without a doubt, the reason I am going to celebrate a 40th birthday trip is because Buzz pulled out a miracle. Thank you Buzz!!!

Do not book thru them Do not book thru them. Customer service is a joke. I spent 2.5 hrs while at the airport trying to get in touch with them thru every method possible to no avail. I needed to find a ticket to return earlier than planned as my passport would expire 4 days before my return. The irony is 11 days later from my flight date they sent me a general email about passport expiration dates. And no refund even for my husband who cannot fly alone.

We had the worst experience booking… We had the worst experience booking with them. We booked flights with them to Italy. My husband became ill and we couldn’t travel. When we tried to get reimbursed through our travel insurance on our credit card they informed our credit card company that they offered us a refund and we refused it. This was ludicrous, why would you not accept a refund? I tried for months to get it resolved. They are not an honest company. Highly recommend you don’t use them. Edit 3/4/23: After GuruFare read this review they emailed us and said they had not received confirmation from us to receive the refund. I was hesitant to even start anything with them again because it was so stressful last year. I did email them back and they did refund us around two thirds the cost of the original purchase. I am surprised that they did refund us after all this time. It shows that reviews do matter and that companies do value Trustpilot reviews.

Flight was cancelled by the airline but no refund yet… My flight was cancelled by the airline and I am still going back and forth between Gurufare and emirates to get the refund for airlines cancelled ticket. It has been more than 7 months. I won’t recommend neither gurufare nor emirates. As requested, had sent email to gurufare separately with the details.

Raavi helped me when I was in a pinch… Raavi helped me when I was in a pinch at the very last minute. She was able to find me options that didn't impact my overall trip (multiple destinations on different tickets). Travel can be frustrating but she kept in contact with me through the entire process to ensure we could get the perfect flight. Was a great experience.