Not Good I reserved a room at the Oxford Hotel in Denver using their service. When I arrived at the hotel I was turned away because my reservation did not exist!!!! It was extremely embarrassing. I even had a confirmation from Jetsetter. I cannot trust this service in the future and will never use them again.

Misleading offer Today we made à reservation for hotel crocks in Jacco (Costa rica). We reservaten for 4 personen 1 room for à price of uss 363. After we paid, we recieved à confirmation in which was mentioned that we had to pay an additionele fee of uss 90 per night for THE third and fourth person. We immediatly sent an email to jetsetters to cancel THE reservation because THE additional fee was nog mentioned during THE reservation. We recieved an answer that à cancelation is not possible and we are forced to pay THE additional fee. This organisation is Misleading its customers.

Bad First Time Experience I booked a boutique hotel in Charleston based on the information provided by Jetsetter. The hotel was nothing like the ad. It was under renovation and only had small rooms and extremely small baths. The details you expect from a nicer accommodation were all lacking. Cheap wine and plastic cups was the 5:00 wine and cheese event. No signs for checkin produced a confusing initial experience. Thin covers and no extra blanket made for a cold night. I think you get the idea. Jetsetter did not check out this property and sold me something much less that I expected.

SCAM We joined Jetsetters after going to one of there presentations. It sounded good and so we tried using their service. After telling them to get info for a trip to the UK, we never heard from the rep again after two months. We called and still received no answer. In the meantime, we lost a great opportunity with Costco Travel. So we are out $5664 for membership which they have refused to refund. They are a big scam! Stay away!

Feeling pretty scammed I placed a hold for a trip the other day on jetsetter which is supposed to only charge you 10% and then you have a few days to decide if you want to book it. I wanted to figure out flights etc...seemed very reasonable to me. If you chose not to book it you sacrifice the 10% which turns into a jetsetter credit, I was fine with that. Except they charged me for the hold and the entire booking, and now they are giving me the run around to get my money back saying that they are waiting for their contact at the resort to get back to them so they can refund my money...still no call back