HORRIBLE CUSTOMER SERVICE AND… HORRIBLE CUSTOMER SERVICE AND MISLEADING INFO!Waited on hold 2 times over 20mins and they picked up and hung up, finally got someone 3rd time who lied , wouldn't transfer me and would not honor their own policy! Never again will I work with this company!

Double the Bag Fees; Triple the Stress Booked my Spirit Airline flights for November with them in September. Took Spirit 3 days to recognize the res # that Bookingbuddy gave me, and then I was able to buy bags for the flight through Spirit's website under that res number. The evening before my flight I go to check in, and Spirit says that the res was cancelled in early October due to credit card fraud. Not mine, but apparently somebody at Bookingbuddy. So I'm totally out of luck. At this point, I'm frantically trying to get booked back on the flight, when I get a call on my cell from Bookingbuddy telling me that they're emailing me my boarding passes. And THOSE weren't real Spirit Airlines boarding passes but just a printout of a new res under a new number. Huh? The crisis was averted in that the new res number let me actually check in on the Spirit site. But I had to re-buy the bags, because they wouldn't acknowledge the purchase under the OLD res number. I had to buy the bags both ways all over again, and lost $204. Spirit Airlines says it's my problem - not theirs and that they flat-out DO not refund bags. The good news is that we traveled as planned. But it was WAY too much stress on me and having to double pay for the bags ate up whatever savings I was getting in the cheap flight through Bookingbuddy. Never again!

Your site is becoming very clumsy to … Your site is becoming very clumsy to deal with. It thinks it is anticipating what I want and I keep trying to correct it and it does not take the correction. Also, too many of the sites have the same bloody flight information and rates so it does not make it useful when I can just to go those individual sources. I have used your site for years but think I may go elsewhere in the future. Good luck, I think you need a good clean up.

Terrible Customer Service This company is one you should stay away from. There are many that more reliable when it comes to honesty and integrity. They booked a hotel for me in Venice Florida instead of Venice California and refused to refund the money. I told the young rude agent on the phone that I was going to file a complaint with the BBB and he laughed at me. He said calling the BBB is old school, so who really cares. In the vein of this new school hi-tech venue, called the internet, I decided that more people would probably read my review this way.

Travelmath Hitchhiker When using travelmath.com, the Bookingbuddy caveat about "good deals" pops up. In the past when I received frequent Bookingbuddy emails, if one put in a different destination than what is specified, the "good deals" caveat appears. Bookingbuddy is a pain.