Totally disappointed!! Never ride again!!! Book a ride at 5.40 Driver supposed to come at 5.46 as the confirmation. But on the map noticed he is going far away from my location. Then msg him and asked whether he is coming. He said on the way. But he is going 17 minutes far away and then he mentioned he is on the way. Then he came to pick up me at 6. 27 pm. Totally disappointed about the service and the way the driver acted. I was waiting after works to going home to my kids and because of this I had to paid extra $15 per kid, to Nanny. Never need to ride again with them and decide to go back with Uber or any other service. Wish I can give 0 start to this service. Totally upset about the service I have all evidence and time to time screen shots.

I was a driver and was verbally and… I was a driver and was verbally and physically assaulted by one of my passengers because I wouldn’t pick them up because they had an infant without a car seat. My car then had a rock thrown at it. I was then reported for discrimination by the passenger and was fired from Lyft for violating their terms. This is an evil company.

Lyft is a joke You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it. So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country. Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days. Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service. Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.

Was quoted $26 and then charged $36 for… Was quoted $26 and then charged $36 for normal trip taken several times. You canceled my initial driver and sent another one who went completely the wrong way to pick me up and then went to a completely different pick up location. Drove like he had never driven a car I will go back to using Uber.

Lyft charged me for two trips of $53… Lyft charged me for two trips of $53 and I never was picked up. Will have to dispute charge at the bank. Lyft has no customer service to dispute their findings.