AVOID THIS AIRLINE AVOID THIS AIRLINE! Me and my partner have been waiting to receive our compensation which we're owed under EU 261 law (now UK 261) after we missed our connecting flight (due to 'technical errors' on our first Turkish Airlines flight) and were subsequently put on two additional flights with a different airline and arrived at our destination 8 and a half hours late. This took place 3 MONTHS AGO and Turkish Airlines have still not paid us the money that they (eventually) acknowledged that they owe us and are now completely ignoring our feedback messages regarding this. This is clearly not an acceptable way for an airline to act and I would strongly advise anyone from ever flying with Turkish Airlines. We are now looking into taking Turkish Airlines to court with the Civil Aviation Authority (CAA) - I advise anyone else experiencing the same thing to also do this as they should not be allowed to get away with this!

Took money for seats but failed to book seats. Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully.

The worst airlines in the world ever The worst airlines in the world ever, they are always late and when you travel transient with them, most of the time you will miss your next flight, and they don't execuse. Also they will give you another ticket for the next flight which will be after your missed one by at least 12 hours. Unresponsible conpany and I do not recommend it for anyone.

Avoid - Avoid - horrendous and dishonest customer service Avoid - horrendous and dishonest customer service. Before booking my flights, a Turkish Airlines customer service representative provided crucial information that was incorrect. Based on the information we were provided, we booked flights worth £1300 that aren't suitable. I've contacted their customer service multiple times via phone and email in an attempt to resolve this situation and they've been useless, seemingly incapable of understanding the situation and replying with stock responses that show they haven't read or understood my emails. I've provided a straightforward solution for them to resolve this situation many times now but they have never addressed this directly. Turkish Airlines certainly have some cheap connecting flights but with such poor and misleading customer service you have to ask yourself if it's worth it? My advice is that it isn't - book with a reuptable airline that will provide accurate and honest information prior to commiting to expensive and non-refundable flights.

Worst airlines ever. Bought tickets from them back in March from London to Antalya, 5 days later they changed both flights to different times/dates which made me waste more money on buses and trains.. I contacted the agency (on top of that costed me around 5£ for a 5 minute call) to ask for a refund since the times were very inconvenient for me ( I was given the option to change the time but it would only lead me to Istanbul) , they reassured that it was going to be issued by the airlines, which would take up to 10-15 business days. I waited for over a month a half and no response. I sent them an email, explained the whole situation again. 2 days later I got told I wasn’t getting any refund! I spent over 200+£ for nothing! I had to rearrange my entire travel itinerary and incur additional expenses due to their incompetence. This is outrageous. I will make sure to avoid booking with them in the future.