The Crown Plaza Memphis had bed bugs… The Crown Plaza Memphis had bed bugs and algae in the pool. In addition to this, upon checking in they asked for my credit card for incidentals (after I had already prepaid via a third party travel booking site.) They then proceeded to charge me $50 extra in incidentals and for another night. In total, I stayed 1 bed bug filled night and was charged for 3 nights, plus $50. Run! Do not stay here unless you enjoy what we went through.

We have tried for over 4 months to… We have tried for over 4 months to contact lovevacations to find out about our cancelled trip to Hawaii without success. lovevacations cancelled our trip (due to Covid which is understandable), received the funds back from the hotel and haven't contacted us regarding how we can use those funds for future travel. And, there is no way to email, call or chat with lovevacations online. They have literally disappeared with our money. We have issued a fraud complaint with our credit card company.

Your company is awful you screwed me… Your company is awful you screwed me out of almost 600.00 we sent u a message to reschedule due to a family member having COVID. You only have one way to contact u and it’s three email and you never responded back to us. No call or nothing and your website clearly states we can rebook !!!!

Scam Horrible! You do not exist, you are a scam. We attempted to change our reservations, following your directions completely. You never got back to us. We called our hotel on the day we were to arrive and our reservation did not exist. Calls were never answered. Emails never answered. We were able to get a refund from the airline, but you stole over $1100.

I booked a trip a couple weeks before… I booked a trip a couple weeks before 4th of July to another state. The city implemented a curfew and closed businesses. Needless to say I never went on the trip because it was affected by COVID. According to the policy of lovevacations, I was supposed to be contacted to make future arrangements. I have not been contacted yet. It is very hard to get a hold of anyone at customer service. Guess its a loss.