Waste of time. I was expecting a parcel on Decemder 1. It did not arrive and their tracker did not work. The automated delivery service said it would be delivered that evening, which was confirmed by a customer service woman prior to 7pm. On the 2nd I contacted customer service who told me that they had no data on it, that their phones and IT systems were still down from the previous day, and if I wished to make a complaint by email, the response time would be 24 hours. During that day I was cut off 11 times in all, transferring from the automated service trying to reach a customer service assistant. My supplier (Sevenoaks Sound and Vision) bent over backwards to try to salvage the delivery, which they did and arranged to send the package by 10.30am on the 3rd. A message from Citylink confirmed that the package had been lost then found. The package didn't turn up until well past 1.30. The driver knew nothing about the early delivery, showing documentation stating delivery up to 3.30. Appalling service coupled to two days of devious answers and without an effective IT or phone service. A waste of two and a half days sitting around. No service, wish I could give no stars.

Open the door and throw it in!!! Earlier today I checked to see if my parcel had been delivered using the Citylink tracking. It seemed it had been delivered and I had signed for it which was clever of me as I am 12 miles away from home, at work. I reported this to Citylink customer services who, to be fair, where prompt and pleasant who said they would investigate and get back to me. In the meantime I spoke to my partner who told me that someone had been from Citylink however rather than knocking and politely waiting for an answer they took it upon themselves to knock once, OPEN THE DOOR, and throw the parcel into the hallway! So not only has the driver done this he has also obvioulsy anf fraudulently signed for the parcel on my behalf. This is simply unacceptable. If someone had seen his actions they could have quite easily followed him through the door and stolen the parcel. Having returned to the house as he was sent back by the depot he then said to my partner " knew someone was in as I heard the dog bark". No excuse in my opinion. If this is the case he should make sure he puts it in someones hand as a dog could destroy a parcel in seconds (not my dog but he isn't to know that). Given the time of year I would expect a parcel carrier to treat every parcel, as this was, as a present (or numerous in this case). This is obviously not the ethos at Citylink. Throw it in and forge a signature would be more fitting! I will of course be giving John Lewis my feedback as I would expect better service when delivering for such a prestigious brand.

Booking website is hopeless Booking website is hopeless, tried to book 10 times but just get thrown out at final page

It is worst services It is worst services . They quoted less than 3k less than other services ,After confirmation of their quotation, Their way of packing is worst n packing workers were asking money separately for safe delivery n their coffee. They asked extra money for shifting things from cargo deliver address to home . No response for call and delivered with damage