Very good customer service. Spoke to Vijay at the InterContinental London (The O2), regarding my booking for three deluxe rooms (taking the kids to see Ariana Grande and then spending the night). Wonderful customer service, answered all my questions in detail, referred me to his colleagues when required and offered direct follow-up if I needed to - nothing was too much trouble. Now that's customer CARE! (Some companies, once they get your money it's game over for you). Thankfully, this is NOT the case here.

InterContinental Berlin - don't go there!!! We visited InterContinental Berlin in the beginning of december 2018. When we checked out the hotel never payed back our money deposit on 50 Euros. That is called stealing! We wrote the hotel several times - never got the money back!!! Don't go there!!!!!

There was bloody scabs and blood on the… There was bloody scabs and blood on the sheets. I checked in Candlewood Suites in O’Fallon, IL on 12/19/2019 around 1:30 am. My wife and I were tired after driving all day so we just went straight to bed. Around seven hours later at 8:00 am we woke up. At that time, we saw bloody scabs and blood on our sheets. It was not our blood neither one of us had any cuts. The room was not cleaned since the people before me were there. Everything was filthy dirty. I didn’t see the room earlier since I went right to bed. I don’t know if the persons blood had AID’s, Coronavirus, hepatitis, Tuberculosis, Malaria or a Plague. I have pictures that should be attached to this statement to show the condition of the room. I didn’t stay at the discount hotel across the street since I wanted to stay in a clean hotel. I couldn’t have been more wrong about Candlewood Suites being clean. I asked the manager to help me find out who the people were who rented my room last so I could call them and ask them health questions. I ask if she could just have them call me so she didn’t have to give me their phone number, she said NO. I asked for the main number for the IHG Executive Office to get in touch with somebody that would pay for my wife and I to get tested, she said NO. I asked for my money back for the seven hours I spent in the hotel, she said NO. She told me I needed to ask for a refund the same day that I checked in, not the next day. I kept telling her I checked in earlier that morning so this is the same day, she said NO. I turned on my phone video and she ran to get out of the room, ranting out of breath that I can’t take a video of her. She was hysterical after that. A young desk clerk just sat there smiling at her wicked drugged boss. I have now paid over $300 on blood test and my doctor wants me to take more including the Coronavirus Test since the first known case was November 17, 2019 my wife and I need to get tested. but I can’t afford them. Don’t stay here they don’t clean their rooms and they don’t care what happens. I want all my money back from Candlewood Suites will not reply to any of my communications. I would like to take more blood tests before it’s too late.

This place is unbelievably bad This place is unbelievable. The week I stayed there a drunken woman accosted me in the lobby at 3:30 in the morning. I had gotten up early to do a load of laundry and she came into the laundry room and breathed alcohol fumes in my face, offering me a beer. I ended up calling the police on her. They have grills on the patio, but the patio is primarily used by people who smoke and if you go out there and there are people smoking, it practically chokes you. The grill does not ignite with the ignition switch and you have to use a ligher to light it manually. When I wrote a review on another travel website, the owner saw it and had an absolute fit. He ordered me to take the review down or I would have to leave the hotel the next day. I amended the review slightly, but it was still honest. He didn't like it and as a result, I was asked to leave. They have free laundry facilities. but the heavy door to the fitness room/laundry room is often propped open by a trash can overflowing with all sorts of garbage. It is often not emptied for day. I thought Alfred, the clerk who works at night was a nice guy, but you can barely hear him when he speaks and when I had to call one night that he was there, I didn't even know if he was still there. I could hear him breathing, but he didn't respond. The phone in room is so muffled you can barely hear the front desk staff if they call you. Stay away from this place. If you call their corporate headquarters, you are on hold forever.

Crowne Plaza London changed my reservation without telling me Booked two rooms at Crowne Plaza King's Cross online. On day of check-in I decided to check the online booking, just in case, and discovered my booking had been amended by the hotel, without my knowing, putting two complete strangers in the same bed! I tried to correct the error, phoning the hotel over and over, but getting nowhere. Eventually phoned head office but kept getting cut-off after 10 minute waits. Spent almost two hours trying to get a simple booking corrected, for a mistake I did not make. Thankfully my guests were very happy with the hotel but because of all of the hassle I went through I would not book with the hotel again.