Not booking with Cruise1st Australia…Not booking with Cruise1st Australia ever again! Not booking with Cruise1st Australia ever again. I know that they have definitively been refunded my deposit by the Cruise line. That happened in September 2020 but am yet to receive my refund from Cruise1st Australia as of today 17 December 2020 and still waiting! They just don't want to refund it and keep delaying with their excuses. DISGRACEFUL!! Over the years I have spent a lot of money through Cruise1st, but after this experience I will not place another booking through your organisation. Plenty of companies out there that would be happy to accept my bookings!

I booked a cruise with my friend I booked a cruise with my friend, and found a few months later I became very sick, my friends husband took my place. I was told I had to cancel, and then the fees came. $1,150!!! I was told it could take up to three months to receive my balance of deposit. After many calls, emails debating why the fees were charged as somebody was taking my place!!! Qantas cancellation $200, cruise 1st $300, hotel $650 which was a non refundable hotel, but the one hotel in Tokyo was was not go figure!!! A dollar making issue, no empathy, and to top it off, I found the payments $1850 out of $3,000 deposit in my bank account, no text, no email from Cruise 1st,which was over a week ago. My advice, think twice before booking, poor service, they have made money on the fees, EVEN THOUGH there was no problem as someone was taking my place,

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Communication non-existant I had been booked to go on a cruise to Canada/Alaska and paid the deposit in July 2022. In December I received an email to say the cruise was cancelled - no explanation - and that I could book another cruise on offer or get a refund. They sent the other cruise details but no costing. I requested the costing 3 times- no reply. I then took the option to get a refund - still no reply. I contacted them again in January and finally received confirmation of my cancellation. Later in January they sent an email out relating to a cruise they were offering - exactly the same as the one I had originally booked with the same dates and again with no costing. Also still waiting for my refund that they have now had for 7 months and apparently not likely to see until March. This is an absolute disgrace and if I could give this company a negative rating I would.