Stay away! I used it to stay at a hotel for 2 nights my bill was $175.31. When I looked at my credit card bill they charged me twice one was $188.65 and an other one for $11.95. When I called they told me that in there terms of use states that they can charge me fees for using there service. I told them that on my bill there was a 39.07 user fee already part of the invoice. She told me that they can charge me more and that is that because it is in the terms of use! Stay away from them. And stick with the real sites. If it is to good to be true then it just might be.

BEWARE of this insidious site I went, I thought (and I am not a novice at internet searches) directly to the hotel site. I had stayed there in January and was going to TX again in March. I THOUGHT I booked online with the hotel this time. Then I got a $9.95 charge on my credit card statement which I did not recognize. My wonderful credit card company (CHASE - super people) put me on a three-way call to the number associated with the charge and I found out it was a booking fee with Roomstays. Non-refundable. Then I called the hotel directly to make sure I had a real reservation (I never had heard of Roomstays before). The knowledgeable hotel manager asked for the confirmation number and was able to tell me right away that it was an Expedia number! Nowhere was Expedia ever mentioned before this or after. He confirmed that I did have a reservation and when I explained that I thought I had made it with the hotel directly, he told me that these booking companies are getting "sneaky" imitating sites, and to please call directly for reservations next time. I sure will!!! Then I went to TX and had a lovely stay and paid with a credit card. As luck would have it, my credit card statement date cut the Roomstays charges in two, meaning that on February's statement I got the $9.95 booking fee, and when I returned home from my trip I got a charge from Roomstay (posted the day after the booking fee) for 30% MORE than the amount I had paid to the hotel!!! I did not realize I was paying online - just thought I was making a reservation and the credit card was to hold the room. I called the hotel to see if they got paid by Roomstay; some sort of posting mix-up - they had not received it yet and immediately refunded what I had paid while there. It was really my error for not being alert. More...so today I called Roomstay after looking at their website "lowest room prices guaranteed" and asked for a refund of the difference. I was told that the hotel should not have disclosed the lower rate!!! What!? They didn't "disclose" anything - just charged me a reasonable rate. I told the Roomstay agent that I thought it was dishonest to claim lowest rates, not to mention the added booking fee, when indeed it was not true. To their credit, they are refunding me the difference "as a courtesy this time". Darlin', there will NOT BE A NEXT TIME. The time I spent investigating and calling people to clear this up was way too long. Beware of this company, for the unwary will get snagged and shagged.

An awful company not to be trusted Their paid google search result brought up the hotel that I THOUGHT was correct. But only after receiving the confirmation email did I realize it was in the wrong city. Actually, the wrong state. Even though I was willing to book the correct room through them, they refused to refund the full rate for the mistaken reservation. Basically, they would accept nothing less than charging for both rooms. NEVER use this site. Their "no refund ever" policy is simply unacceptable.

I'd definitely use this site again for business and vacation I like the simplicity of the interface for this travel site. I have used it for both business and for my vacation plans. Their hotel rates are the best I've found and the customer service has been excellent as well.

Roomstays.com First time i used the site, thanks so much. All information was right on target. I was alittle nervous, but when I arrived, the hotel was just as I expected. Will tell my friends!