Thailand visa process Recently I applied for Thailand visa through them. They have the worst staff who are extremely rude and never respond in timely manner. Moreover, the staff lacks professionalism and fail to give proper information over call and email for the documents required from us and in turn blame us for not providing proper documents. The staff does not take onus of inefficiency and leave you suffering without any solution. Waste of money and energy.

Fake and pathetic customer service Fake and pathetic customer service. Etihad cancelled flight and informed Akbar Travels and they were least bothered to inform us. We went to airport with infant in hand an the flight was rescheduled aftee 3 days. "Merlin" from Akbar Travels said they had high call volumes so missed the call from Etihad. Seriously??? Irfan, Vishnu, Merlin and Shahid are the fake customer agents who promised refund and vanished somewhere. Do not trust Akbar Travels... They are pathetic.

Took wrong date for travel and i missed… Took wrong date for travel and i missed my flight due to visa validity date of my child. Worst ticket booking experience. Please Make sure that the ticket purchased is matching with the date customer preferred.I paid Rs 68000 to reschedule my flight date for airlines due to this. I will never trust Akbar Travels anymore.

Initially i would like to say that it… Initially i would like to say that it was a mistake from my side to trust Akbar travels (Abu dhabi branch) to apply for UK standard visa. But, they should've told me that they don't have much experience for applying UK visa, instead they asked me to send the documents and proceeded with the application. Nobody has ever seen such a lengthy rejection letter i received from UK Embassy mentioning i didnt even submit the basic documents which i was supposed to submit during application. I was scared that i would be banned for my future travels. Luckly, i tried with another travel agency and got the visa very easily. Talking about customer service - Even though i know her name, its not right to mention such details in a public forum. 1. The agent told me that it was my mistake that i was not aware of the required documents which should've been submitted. 2. Agent told the UK Embassy did not inform them about such rules. They should know that the embassies don't call each agency to inform about the regulations. 3. Told me that this was not the first visa rejection they received from UK embassy, which they should've told me before applying so i could've gone for other options and might avoid losing my money. We all know that it's up to the embassy whether to accept or reject an application. But rejecting due to lack of some basic documents is a total negligence from the travel agent. Literally the embassy had no choice but reject our application due to this, and we came to know about this when we applied for the second time with another agency. Choose your agents carefully. Check their expertise, history and customer service before trusting them with your money. Hoping that this experience doesn't happen to someone else. -tom

Got Refund on time First the flight booking procedure for Mumbai to Bangalore was very easy. When I had to cancel Akbar Travels understood my problem and helped me get refund in the promised time. Very much reliable services.