submitted cancelation for three tours… submitted cancelation for three tours almost three months ago and haven't received refund (approx. $750CAN) as of yet. Walks no longer answering my emails and I consider them fraudulent in that they don't honour their cancelation policy. Would never book with them again.

Big rip off Horrible customer service. Booked well before COVID and their cancellation policy clearly stated a refund would be given if cancelled within 72 hours of scheduled tour. We followed those regulations and they Have refused to honor their own policy!!!!!! They have since adjusted their website to benefit them! Their customer service is awful and I would strongly recommend not using this company ever!

Walks of Italy will not refund your… Walks of Italy will not refund your money, even though their cancelation policy says they will. Do not book with them. I booked with viator and they refunded money because of covid even though it wasn't refundable.

Do not book with this company. Booked 2 fully refundable tours with them. Cancelled 3 months ago, and was told I would receive my refund. Now they are refusing a refund, even though they incurred zero expense related to my tour cancelling. They will no longer answer emails. I will be filing a dispute with my credit card company, to which they basically said “go ahead, the fine print says we can keep your money” (which they are wrong). Do not book with this company, who are taking advantage of the COVID situation in order to try to keep our money. Fraudulent and disgusting. Do not book with them.

not as good as it may look everything looked great until I found out that the VIP Vatican Breakfast: Sistine Chapel & St Peter’s Basilica Guided Tour does NOT allow wheelchair users? really? I confirmed with the Vatican directly that all Vatican Museums are wheelchair accessible. Perhaps this co. should be a little more accepting of their potential clients??