Dealing with Dreamlines cruises has… Dealing with Dreamlines cruises has been a total nightmare.! From the beginning Tamara Saenz to Michelle Levy. I feel as though we are being punished. I've been on 5 cruises and have never ever been so dissatisfied with my reservations until now!

Andrew was helpful and attendant Andrew was helpful and attendant. He always returned our calls in a timely manner and send emails immediately. Very good at his job!

First time using Dreamliners First time using Dreamliners. I found them when looking for a sold out cruise, and they had access to cabins. Rep appeared to be new, and initially did not get down payment to cruise line on time. Nearly lost out on trip. Luckily I contacted the cruise line and found omission. Then he forgot I had called in complete payment to him in advance, yet he called my wife reminding that a payment was coming due. Hopefully just a newbie, but that was reason for just average review.

I asked the representative several very… I asked the representative several very basic questions about the cruise and options and he had no idea and had to look up everything. After over 20 minutes with no real answers, I hung up.

High cancellation fees BEWARE!!!! Booked a holiday 12 months ahead and paid over $4000 deposit. 10 months prior to travelling, my health has prevented me from going in my holiday, so I had to cancel. I understood there was a $200 cancellation fee and I accepted that. However I had to pay a further $500 as hotel accomodation was booked…. I was up for a $700 cancellation fee although I gave them 10 months notice! Customer beware!!!!!!