Worst customer service Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.

Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

I have been reading a lot of negative feedback… I have been reading a lot of negative feedback here about Cardelmar. But I think people mistake the services of Cardelmar which only is to provide a voucher with a cheaper fare to any rental car company they deal with and an insurance to cover the franchise in case of damages to the vehicle, and the car rental company itself. If I'll be late to pick up the car I assume I have to make contact with the rental car company, their phone number is written in the voucher. By instinct if I'm presented with a company I don't know, I will check the reviews on the internet or rent from the major ones where I know they will be professional. Cardelmar stipulate on their contract that any extra insurance fee from the rental car company can be declined because they cover the insurance part. The one company you need to be careful of is the rental car company itself, and avoid the ones you don't know. I have been using their service for 3 years, 2 times renting a car in the Netherlands, one in Spain and one in Sicily. In Sicily, someone through a ball or kicked the side of the car and left a dent, and driving the awful roads full of holes and bumps of Sicily damaged the tires and the wheels. Well, when we gave the car back, the agent of Locautorent who is the intermediary for Alamo pounced at the wheels first and said they were considerably damaged, it was like he knew right away where the car would be hit. after a useless argument that one would consider it is the normal use of the car in that part of the country, with the dent on the side, they charged me 980€. I was really thinking that if some other car rental company would try to make me pay more than the voucher, Locautorent found the good way to make you pay much more. It was like being cheated and helpless. Back home I called Cardelmar and the lady on the phone said they knew locautorent was known for this practice. She also said I was fully covered with the insurance I took with them and after sending all the appropriate papers, I should get a refund. All of this happened on Sept. 20, 2020. I received an email yesterday saying that everything was OK and I'll get the refund within 21 days. To conclude, to my knowledge Cardelmar are good and competitive, and they do their job providing a better rate than directly with the car rental company. We have to keep in mind small rental companies will try their best to make more money out of you. Sticking to the majors will surely leave you out of trouble even if they are a bit more expensive.

Great Service - No Problems Experienced Booked a car for 11 days from Venice Marco Polo via CarDelMar, ensuring the agent had an on site desk. Booking was with Sicily By Car, whose desk was situated with other agents in the arrivals hall. Got upgraded to a higher class car with Sat Nav, so very happy with result. Handing car back was easy, so overall a very good experience. Thanks

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.