Their customer service was horrible Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.

Bad hotel, good hotel Guide, greeter, and drivers we’re knowledgeable and friendly. The royal Olympian hotel in Athens was overcrowded with tours with a half hour wait for breakfast. The service was not good. The hotel in Santorini the Mystique was perfect and the staff was excellent

Ya'lla organization was good and the… Ya'lla organization was good and the tour was user-friendly. The itinerary was solid and the tour flowed nicely. Iacov, our Israeli tour guide, added a lot to the enjoyable experience. The hotels were all good and the food was abundant (though not great). The weather went from the mid-80s F. at the Dead Sea to very cold and rainy (mid-40s F.) at Jerusalem and Bethlehem. A number of our people returned home sick (including myself). I would not go to Israel again in the month of March. When combining the general fatigue with a huge temperature drop, it was a set up for sickness. The direct flight from S.F. to Tel Aviv is great.

If I could give them less than one… If I could give them less than one star, I would. THEY cancelled our trip, after postponing it for 2 years due to Covid. They won't issue a refund at all. A co-traveler gave them not only the deposit but an additional amount - $5500! - over and above the deposit - they won't give that back either!!!!!!!!!!!!!!!!!!!

The group we took to Egypt and Jordan… The group we took to Egypt and Jordan in early January for 3 weeks with Ya'lla, and every moment went perfectly. The greatest guides, excellent accommodation, super food, and an overwhelming amount of items included, that made our escorting the group so much easier! Congrats & Mazal tov for the superb work! Walter & Susan Rice Waldorf Travel Service