Ideal Service Shelby was super helpful, professional, and organized. She helped us book a vacation that was well within our budget that we are very excited for. In fact, the first vacation option she sent, we booked! She also gave us confidence in traveling.

the agent changed my reservation 3… the agent changed my reservation 3 times and blamed me for the change even when I explained to her that she gave me conformation regarding all flights the 1st time and I was satisfied with the 3 different flights. Sorry, very bad feelings about this experience with this agent, I was worried that we were going to lose the deal because of the change and we were bumped out of the good airline flights and settled for the least comfortable one. I felt very uncomfortable with the results. I do admit that it was a last minute call , but we agreed to all flights and hotel infos the 1st time of call. Thank you.

I inqured about services for my… I inquired about services for my Wedding on June 23,2023. Amy was the 1st person I dealt with and she was an absolute gem. She unfortunately, doesn't work for them anymore. I then was working with Dana Washburn who did good job. Zion at 1st was really great until the mistakes started. My guest were quoted 10,000 for four individuals in a room which obviously was incorrect. The agency also accidentally sent out the wrong date in emails regarding payment deadlines which completely turned my guest off. This was so stressful because dealing with 65 guest and traveling problems became so much work.It was constant miscommunication. She went on maternity leave but we were never notified about it and had a completely different person to work with which caused even more chaos. Currently I have family member’s that were unable to attend the wedding due to a death in their family. Thank God they had insurance however, till this day they are yet to receive their refund and tomorrow makes it a month since they last reached out. My website was never put on their site for accessibility however, other couples getting married a year after my wedding was posted on their site. It honestly was a horrific experience and I suggest more organization. It added on more stress to me as the Bride, and the purpose of this was to alleviate it.The CEO was involved and included which assited with smoothing things over but I'm still very disappointed it was unorganized and embarrassing to face family and friends with all of the discrepancies.

I purchased my trip from Bluesun vacations only to find out they do not stand up for what they sell. I purchased my trip from Bluesun Vacations but every since the trip all problems are not with travel agency but with Apple Vacations, Airline, hotel and anyone else they set my vacation with. I just got a letter from Trip Mate which is insurance that Toby with Blue Sun sold me on to protect me and my wife from issues while traveling. Now I am being told I moved my return date and that was on me even when I got to Cancun a day late without luggage. I also stated the sunset cruise Apple vacation sold me at the hotel that picked us up after dark from the Island. they dropped us off at. Apple told me the day after trip that they did not know about this ever happening. This is what you will deal with when you pay Blue Sun for a vacation. Issues after issues only to be passed over to someone else. BEWARE

Have been trying for 2 weeks to get… Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.