Algarve self guided walking We thoroughly enjoyed our self guided walking in the s.w tip of Portugal. The app was useful in route finding. It was a fascinating discovery of rural Algarve as well as the magnificent coasts and golden beaches of the south coast. We stayed in lovely hotels and enjoyed fantastic food, lots of fish! A really good introduction to the area.

Could be vastly improved Organisation pre-departure was very chaotic and stressful, which was concerning. Most of the trip was organised, apart from being sent to an incorrect hotel one evening, as they had changed the booking without telling us. Bike hire quality was fairly poor - badly maintained bikes and my chain snapped one ride leaving us in the midday heat which was not great and delayed us getting to our destination. The route was good for 4/6 days, average for 1 day and awful for one day - I am unsure why this route was picked really. Overall, we enjoyed our holiday as 4/6 days were great but there are definitely parts we feel should have been much better and could be improved.

Not recommended Very disappointed with the poor presentation of my quote for a holiday in Malta which had errors and was not easy to follow. Also found the price extremely expensive. I booked essentially the same holiday independently for less than half the price. I understand this is a sister company of Exodus. If I was the CEO of Exodus, I would be worried

Austrian cycling holiday In summary; cycling down the Danube is a great holiday but don't rely on Headwater to provide a streamlined travelling experience - see below for details. In July this year we went on an Austrian cycling holiday organised by Headwater. I sent them the following feedback on request but had no response from them. The cycling was great and my understanding is that Headwater outsourced the cycling part (bike hire and hotel booking) to a local company (radreisefreunde). That part of the holiday was excellent and all the hotels were great. Our disappointment was the getting to and from the holiday which was the part organised by Headwater. We had the following issues which, although not major, made the travelling section of the holiday into a chore instead of part of the holiday: - We cycled from the Austrian border to Vienna but our flights were booked to and from Munich which meant we had to spend 6 hours travelling back to Munich on the last day. The holiday would have been improved by having flights back from Vienna. - No arrangements had been made for us to get from Vienna to Munich at the end of the holiday. Only when we queried this were train tickets booked. However, seats were not reserved for us so we were unable to sit together for the 4 train journey. Knowing you needed to reserve a seat was the expertise we expected from Headwater. - on arrival in Munich we had to transfer to the main station but that train ticket had not been booked and there were no instructions for whether we needed to or how to. - When we arrived at our first hotel it transpired that our dinner booking clashed with the bike briefing. We were told we had to phone the restaurant to rectify this. We tried to phone all the numbers provided for help but there was no answer and the 24hr emergency number was not a real number. We had to leave a message on the general phone number and did get a response (but not a solution to the clash) - we had booked full board on your advice but were "told off" in one hotel for foolishly choosing that option. It hadn't been made clear to us that it would mean we were on a restricted menu and that we could have easily eaten a la carte each night.

Recently visited the Swiss Alps on a… Recently visited the Swiss Alps on a walking/biking holiday with Headwater. It was an amazing experience. The landscapes were incredible. I've never seen anything like it! The trip was very well organised, the route maps worked well and the local agents were friendly and helpful. Highly recommended.