I received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.

Highly recommend Expedited Passports &… Highly recommend Expedited Passports & Visas. I was super stressed as my 16 year old son and I needed China visas in <6 days and I'd never done this before. Further, there were a lot of companies out there and I didn't know who to trust. Kevon helped us through every step and was very friendly and helpful. Everything he told us, from how to fill out the visas to specifically what day we'd get our visas back via Fedex, was 100% accurate. Most important, he was accessible via phone when needed.

Passports needed for children - 5-STARS ALL THE WAY I work with a Local Government agency and we needed Passports for a client very quickly. Our Case Manager, Lasia H., was nothing short of AMAZING. She worked diligently and patiently with our client and went above and beyond to ensure we had everything in order, knew what to send back, had our shipping label, and knew when to expect the documents. Overall, our experience with Lasia and the company was OUTSTANDING. 5-STARS ALL THE WAY!

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.

If there was a zero stars option it… If there was a zero stars option it would be chosen! I ordered the 24 hour passport option and was told a representative would call back but it was July 4th and they was closed. I called on 4/5 and was told no slots available for that service so i requested a refund. Came back from vacation and checked on refund via phone since none of my emails was responded to. Was told a refund request would be put in again. Called to check on it a week later and was told my card company wouldn’t except the refund hmmm and that I needed to file a dispute with my bank. I didn’t understand why but i did it as soon as i got off the phone. I explained everything to my bank and they had to do an investigation one month later my bank says you made the transaction. I said i know i did but that this company came back and said i didn’t cancel within 24 hours which was a lie! I was told i was eligible for a refund repeatedly until I call back again and was told I am now not eligible because I did a dispute against their company and made them look bad.WHAT? You told me to do the dispute. Then I spoke with Roddy whom stated stop calling because I’m not getting a refund and nothing is going to change. She was there when Sherris was talking to me previously and she stated you did a dispute and are not eligible because you really made our company look bad. The audacity of these “supervisors”. Also you have to put a request to even have a supervisor call you back which is absurd. Please be careful with this company it is an absolute nightmare dealing with people who gave disgusting attitudes. Also was told by Sherris that she reviewed the original phone conversation which was a lie because I told her if you are listening to it then you can hear your representative telling me to do the “charge back” and me telling her are you sure. She gave me attitude and stated I started a chargeback before I even requested a refund (NOT TRUE) I also offered to get all my dates and records from my card company to send them as proof but they didn’t want yo hear it. What a SCAM!