WORST SERVICE EVER and THEY KEPT 3/4's… WORST SERVICE EVER and THEY KEPT 3/4's OF THE FEE AND THE SHIPPING FEE THAT I PAID BUT I COULDN'T USE BECAUSE THEY WOULD NOT EMAIL THE SHIPPING LABEL... I emailed the completed forms and repeatedly received requests to revise a form/forms; always after 2 pm with no responses after 5 pm or on weekends. I submitted the final form Sunday afternoon and was told that once they received the final revision they would email the FedEx shipping label. I emailed Monday Morning requesting the FedEx label and at 2:44 pm requesting the label. My flight was late on Wednesday but no response until I received a cellphone call just before 7 pm on Monday; it was no longer possible to complete the renewal process. The day before my flight I was once again told that I had to provide revisions. This time I had to change the date of my flight and provide a different itinerary with a different date for my flight and now I had to revise the date on my passport renewal application DS-82. They refused to send the FedEx shipping label and would not respond to emails on the Monday two days before my flight until 6:44 pm when I couldn't possibly get to FedEx after the "final revision" on the Monday two days before my flight. Tuesday the day before my flight I began receiving phone calls and emails first thing in the morning. It was obvious that it was not possible to renew my passport at that time; I had to cancel my flight or loose the money for the flight. I was told that I would receive a refund; I received less than 1/4 of the money I paid.

BEYOND EXCELLENT BEYOND EXCELLENT. They "held our hands" throughout the whole ordeal of not having son's passport in time. Brigitte answered all of our questions-even when we kept calling her back and asked MORE questions. I would highly highly recommend this company if you are in same situation. I have NOT been paid a penny for this raving endorsement !!!

Adria Adria, was sooo helpful, helped through the 24hr process till passport was issued, she is so effecient and was always kind, courtious and promptly reposponded to emails or any queries we had. She is amazing, shes a Star. Thanks again Adria, and your team. Would recommend you to friends and family..

Thank you!!!!!!!!!!! Thank you so much! Every call I made, every question I asked and every problem i had was solved. Had to upgrade my package due to flight changes, only cost an extra $20 and was met with patience and understanding. While this service is more expensive than your typical passport, the convenience is worth every penny. I would've driven over 4 hours both ways to the next in-house government expediting services. Thank you!!

I highly recommend Kobe Harris I highly recommend Kobe Harris! He went above and beyond. All my inquiries were politely answered and I got my passport earlier than expected!