Dreadful experience with this company. Booked by telephone. I was given lots of wrong information by agent. So far I have paid in full for a cruise and stay and all they have sent is an invoice which states the wrong ship and an outward flight, which takes 3 days to arrive! No confirmation was received. They seem to have broken every ABTA rule, even the advert stated “ transfers included” but they say they are not! I have reported them to ATOL, ABTA, trading standards and the ASA.

Karl was very efficient and very quick… Karl was very efficient and very quick to check dates on the phone .. he checked a few cruises for us as we can only travel on certain dates .. very nice guy

Would have given 'no stars' if this was an option If there was a no star I would have chosen this. They advertise fab deals but when you come to book, those deals are bogus and keep adding costs on. Our booking was messed up, our pre cruise stay in USA has ended up one day less because of their mistake and now its been a nightmare to sort out. The customer service is dreadful, you cant speak to anyone if you are unhappy and they don't reply to emails. Contacted Citizens Advice who have suggested I complain to ABTA which I am planning. Cant trust the holiday will be without issues and too much money to chance it!

Brilliant Service Brilliant company and brilliant customer service. Was tended to as supposed when I called regarding a booking. The agent was very polite and reassuring. Was issue was fixed very swiftly and would book through them again.

Very pleased with service I received… Very pleased with service I received with Karl and now looking forward to holiday next year ! Thanks