This was our first flight on Virgin … This was our first flight on Virgin America. We couldn't have been more pleased with the service, the seats and legroom. The only complaint I had was that we were not really told how you must order your lunch meal and missed out on the way to San Francisco. We are fast learners and had no problem on the way back to Boston. We have traveled all over Europe, the USA, and Mexico and would rate this as one of our favorite airlines to fly

Cancelled flight from Boston Cancelled flight from Boston, no information, unmanned counter in airport, no assistance, no rebooking, response on email complaint: please call this number, no answer. Catch 22.

Great customer service Our flight to San Diego was delayed, Virgin booked us on an earlier flight within 2 minutes without us even asking for it, in the end we arrived even earlier than scheduled. Wow, great service!

liked them liked them, had a tough flight but great service.

I am very happy and the amazing service… I am very happy and the amazing service - highly recommended!