Thank you, Maria! Maria is a superb example of all of the great things that your company does to help others. My tickets had not been issued because the flight had not been scheduled. She researched the issue all day long! Her patience with me was phenomenal! I couldn't have asked for a better person. She was consistently persistent in finding the best plan for me! I really appreciate Maria for her courtesy and knowledge! Thanks! Jill

Great customer service I was very satisfied with the assistance provided by Martin. He understood my concerns and clearly explained the situation. I was impressed that he made a follow-up call to confirm that I was able to proceed as requested. Thank you Martin for your time and expertise.

Great Customer service and compassion It was a terrible experience that I had to cancel my flight due to unexpected death In family,not expected at all. Anna was very compassionate and understand that I couldn't pay upgrade fee to cancel. She talked and then I talked to her supervisor, he was also compassionate and understood I didn't have funds. So they waived the fee and let me cancel. Never could I imagine this death happening but good to know kind compassion still exist. GOD Bless you Anna

Airline Seat Change Fee Recently we tried to call Lufthansa to upgrade our seats from Premium Economy to Preferred Premium Economy on a flight from Vancouver to Frankfurt. We ended up dealing with Skyhikes and there was confusion about the change and we were charged a fee .We spoke to Charles Green, a Supervisor who was professional and very helpful. He arranged for us to be reimbursed the full amount

Excellent, Excellent Service!!! Your company and agents are during… Your company and agents are during everything right. I recently had a death in the family. Neil assisted me with changing my flight plans. He was kind, considerate, very respectful, and most of all extremely patient and knowledgeable. He stayed on the line until I received my confirmation email regarding the changes and broadening passes.