A smaller company with big service ~~~ A seemingly small company which means personable service --- they know your nsne & circumstances when you call. My parents were booked for a cruise on a huge line several years ago. My father passed away and the cruise company gave us hell for wanting to change the reservation into my sister's name. With Zegrahm, I asked if we could change a member of our group right before departing; I was told yes. That's a benefit of dealing with a smaller company.

Personal Attention We enjoy the expedition-style travel in smaller ships. The onboard staff have been excellent. Each serves to enrich the experience and deepen the understanding of the cultures and countries visited. Their knowledge is impressive and truly enriched our experience. Everything from initial contact to logistics once on board was handled promptly and efficiently. All staff are friendly, helpful and fun! They are willing to go the extra mile to help when needed.

Trips used to be better Trips used to be better - too many travelers who have done many trips with company - they get special treatment (private fishing w/zodiac and crew, invites to the staff dinner table, etc.), newbies are discounted or ignored. It is very 'clubby'. New staff are girlfriends of existing staff (PDA, lost sunglasses/earrings drama; one girlfriend was excellent, the other was marginal), existing staff 'forget' sunscreen and get burned/complained. Staff has become 'clubby' as well. Too bad, used to be a great experience, now it's way too much money for a marginal experience with the 'in crowd'. Felt like it was high school all over again with a gigantic price tag. Also the souvenir 'coffee table' book is now just a coffee table pamphlet....cheap.

Good company Helped me with air, reservations, one cancellation all done with knowledge and speed. No nonsense, terminable hold etc. Costs are high, but service is worth it. I have travelled with them before.

Namibia, Botswana and Zambia 2018 The three country safari was wonderful. We stayed at excellent camps. The staff, food, vehicles and guides were all of the highest quality. Lex Hes is an outstanding leader. I liked that he is slow paced in the animal viewing allowing us to observe the animals for long periods instead of rushing off. He is also very generous with his photographic information. My photographic highlight is Lex teaching me how to photograph the Milky Way at Sossusvlei, the results were amazing!