John Dawson The agent assigned to my vacation was friendly, helpful, and efficient. There were no package tours that travelled to the various spots where I wanted to go in South America. He put together a wonderful custom itinerary, and took into consideration all my preferences along the way. This was truly a job well done! Thank you, John, and thank you Kensington!

Vietnam and China Two Week Trip Vietnam and China Two Week Trip: Kevin Smith of Kensington Travel did an excellent job of setting up a fantastic itinerary and making sure we were supported every step of the way. Trip of a lifetime.

If I could give a zero I would If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

This is the 4th time we have used the… This is the 4th time we have used the services of Kensington Tours. They have very knowledgeable people with any country you may be interested in visiting and will then customize an experience for you based on your interests and budget. Also you have a 24 hour contact wherever you are if you encounter any issues or have any questions. All tour guides were very professional and personable which created a very memorable and enjoyable experience.

Terrible Kensington Attitude Almost a year ago I contacted AmEx Centurion travel to discuss a trip to Japan. We normally just need air fare and hotels. But in 2020 for a trip to Peru, there were a lot of logistics involved so they suggested we let Kensington plan the trip. The team in Peru was easy to work with and what would have been a great experience did not occur due to the pandemic. We are very experienced travelers, and have traveled in Asia on our own, but friends had told us that due to extreme language barriers, and rigid customs, Japan was a difficult country to travel without a guide. AmEx suggested a private escorted tour. They mentioned several companies but since we knew of Kensington from Peru, we decided to go with them. My husband still works full time, so though we travel overseas several times a year, we keep the trips down to under two weeks at a time. Kensington offered us their stock tour. I explained the following and was assured that once we paid the deposit the tour would be customized to meet our needs. I wrote to Kasia Kapuscinka, via Centurion, the following and much more: We would like to go on a food tour (they never included that) spend a night in a Ryokan, see a tea ceremony. I gather that the bullet train is the best way to travel from city to city. I know that there is so much more that would be of interest to us but do not want fluff to fill in the hours. -We are NOT interested in Sake, Sumo wrestling, Samurai, Anime or electronics. I do not like crowds so rush hour trains or activities would not work. Some of the changes were made immediately when I insisted on cutting down the number of guided hours for each day. For example I knew that we did not want to see 5 temples in a row, and despite being a member at 8 NYC museums, our time limit per museum is no more than 2 hours. I am a very good cook and enjoy food markets but an hour or two at a market is more than enough. We cut down the number of hours Kensington had to provide guides by at least 20 hours, but never asked them to reduce the cost of the tour. We were told that it was too far in advance to make more changes. But over and over again I emphasized that I do not ride the subway in NYC and would only do so in Japan at non rush hours. I also explained that we were on vacation, did not want to start early in the mornings, wanted time for lunch and expected to be back at the hotels an hour before our dinner reservations so we had time to change our clothes. Fast forward to March when we asked to finalize the trip. The team in Japan insisted it was too early to do so and then kept saying the same thing until 3 weeks before the start date. At that time they acceded to some, but not all, of our requests. And after that, when we pointed out errors, they said it was now too late to make changes. When I pointed out that they still had us on the train at rush hour, they had the nerve to say that if we wanted to use a taxi instead, we would have to pay for it ourselves. They also had early morning start times, another of our requests that they ignored. This was reasonable on travel days, but not reasonable at other times. Next problem was Sunday, May 12. We had cut back drastically on the number of hours in Hiroshima. We did not want photo ops or castles. We had only one destination in mind- the Peace Museum. The very first itinerary had a 12 hour day in Hiroshima with a scheduled start time of 8:00. We cut it down to a total 5 hour day. But team Japan ignored us and booked the original 8:00 start, gave us too many hours in the city, and refused to change the tickets. The people at Kensington in Japan are arrogant, self-serving employees who do not understand that they are in the service business. I am the client. I paid for the trip and their job is to make every aspect work for me. If they do not understand how to do so, or just do not care to do so, they should find employment elsewhere. The differences in attitude between Peru and Japan was glaring. If Kensington cannot provide stellar service in Japan, then they should not offer trips in that country.