Our travel guide Ronan was awesome Our travel guide Ronan was awesome! Unfortunately we got stuck in New Zealand because of a visa problem and the global emergency line never would get back with us to help. We had to figure out and book our own flights to get caught up with our tour. The tour was five stars long as you didn’t have any problems if you are on your tour and you have an emergency problem, you are definitely on your own never heard back from them.

Our tour director Our tour director, Christine was absolutely fabulous. She was extremely knowledgeable, enthusiastic, kind, friendly, and went above and beyond to accommodate everyone. Christine really tried to get to know everyone on the tour, their likes and needs. She frequently shared her own personal experiences. It is obvious that she really enjoys her job and also enjoys working with people. The tour took us to fabulous places and the hotels were located in central areas, allowing us to walk to many points of interest.

Beautiful Spain I really enjoyed all the beautiful places we went and the amazing hotels. Our guide, Jose, was spectacular, and always shared with the group, historical facts about the places we were visiting. The food was very delicious, though I was hoping for some Paella and succulent pig.

Vietnam Globus Tour First and foremost, our tour guide Dinh was outstanding. He knows his stuff, excellent customer service and he made our tour great! He even met us at the airport in Hanoi at 1:00 a.m. to get us to our hotel when we first arrived!! Second, our accommodations (including food and beverage services) were all excellent. Third, our daily excursions/activities were all very good and as promised, and more, in the information we received ahead of time. Fourth, the communications by Globus with us was excellent. Confirmations, Travel Documents, Travel Packet and the app were all really good and very useful for us.

ALL SHOULD BE AWARE THAT THE COMPANY DOESNT WANT TO HEAR FROM YOU ALL SHOULD BE AWARE THAT THE COMPANY HAS A POLICY OF RETURNING ALL MAIL SENT TO THE COMPANY WITHOUT OPENING IT. WE HAD A SITUATION IN TRYING TO PAY FOR OUR TRIP AND AFTER A LOT OF EFFORT WE FINALLY WERE ABLE TO PAY. THE ISSUE WAS THAT THE COMPANY CANT PROCESS CREDIT CARD PAYMENTS OF GREATER THAN $20K- HOWEVER THE CLERK DIDNT KNOW THE RULE SO MUCH TIME WASTED ON OUR PART. THUS I WROTE A POSITIVE NOTE TO SCOTT NESBIT THE CEO ONLY TO HAVE IT RETURNED AND THUS i FOLLOWED UP AND AFTER 3 CHAT EMAILS I LEARNED THAT IT IS COMPANY POLICY NOT TO EVEN OPEN LETTERS- JUST SEND THEM BACK UNOPENED!! IF ONLY THEY WOULD PUT A STATEMENT ON THEIR WEBSITE TO THE EFFECT " PLEASE NOTE WE DONT WANT TO HEAR FROM ANY CUSTOMERS WITH REGARD TO COMPLAINTS OR SUGGESTIONS = SO DONT WASTE YOUR TIME CONTACTING US "