We stayed at the Red canyon lodge We stayed at the Red canyon lodge. Two nights in a row we had no water with 15 people in the house needing to take a shower, cook, use the bathroom etc... after a day of skiing. Needless to say it was a big inconvenience. Their explanation was unclear and didn’t give a good reason as to what was going on. We almost left in the middle of our stay. When we asked to be compensated for this experience....nothing.

Horrible customer service dumpy properties Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything

Stay clear of family time vacation… Stay clear of family time vacation rentals. When we arrived at 3 bears cabin on Thursday we unpacked all of a groceries for the weekend into the fridge. A few hours later opened up the fridge and it was completely warm. Messaged the number we had and let them know by then it was around 9:30 at night. The next morning Friday the fridge was starting to cool down some but still warm and of course all of the food was ruined. Tried to get a hold of them again and messaged the owner of the cabin. A few hours later get a text back from a lady name Lisa asking what was going on. I explained that the fridge was not working correctly and that the food was ruined. She then says that most of the fridges at there propertys take 24 hours to cool down.Having stayed at many airbnbs I've never had a problem with the fridge not being cold. Not sure why they would not let people know that they will not have a fridge the first 24 hours.I tell her we would like something done about this as now we have wasted money on groceries and had to go find food to eat (mind you this is well into the next day ) she says she will get a new fridge delivered. Not sure how that would help us at this point as the food is already ruined and it takes 24 hours for a new fridge to cool down. At 6 pm she says that the owner will send someone too look at the fridge sometime. I let her know at this point we need to be reimbursed for the food that was ruined or something needs to be done and she says we will figure something out . At 7 am Saturday morning the owners send a friend to look at the fridge while we are all asleep as we are on vacation. I let him in he opens the fridge says it feels cold now and leaves. I have tried calling Lisa repeatedly and text her and she does not answer or reply. It was a very frustrating experience and we will definitely will never be using them again.

The rental company did not send… The rental company did not send information for the rental when they said they would. Upon arrival, the unit was not clean and no one responded to the email. Someone eventually responded to the text that the fireplace wasn’t working but instead of offering a solution they told me to turn up the heat. I originally booked the location thru airbnb but they sold the unit to family time right before my reservation. I would not use them again.

The unit was great for 2 families The unit was great for 2 families. Perfect location!! Beautiful place. Heat control was a challenge, upstairs extremely hot while downstairs was cool. The seating situation in the living room was not optimal, would’ve wanted a cozier larger sectional couch that everyone could sit on opposed to the small modern couch. Otherwise great condo.