Absolutely appalling behaviour I stayed at the property for a work event on the sunday and self checked in Saturday evening... Property manager was rude and aggressive telling me he works door security and demanded to see how many guest where staying in my room, he came within a foot of me and when I went to show George to prove there was only 2 people staying, he pulled a key out of his pocket and unlocked my door, walked ahead of me and started taking pictures of my room. He also entered a room of girls uninvited and started shouting at them about "no party's" Booking.com tried to contact the property and no-one was available. I spent over 2 hours on the phone trying to relocate because the young girls felt unsafe. I will NEVER use these apartments again There main priority is intimidation and not the guests comfort Booking.coms failure to put our safety first lead me to pay another £500 in an alternative hotel who offered us priority check in to make sure we could get out of crane court as quickly as possible. Absolutely appalling

Impossible to cancel a booking despite "free cancellation" Booked via Booking.com. Impossible to cancel again via this site despite saying free cancellation. Tried cancelling via Saco, also not possible. Saco staff told me to call Agoda (apparently booking.com went through them). Also impossible to get through to a human being on the phone. Absolute waste of time going round in circles. If you need to cancel a booking here it will be impossible and an absolute nightmare. Save yourself the stress and book elsewhere.

With the ongoing coronavirus epidemic I… With the ongoing coronavirus epidemic I tried to cancel my booking with Saco Aparthotel Farnborough even though I was aware that had a non-refundable stay booked. Thinking they would be sympathetic about my situation, 12 week isolation, no job, no money coming in, all that I received was a curt message from an online advisor saying they had to stick to the no refund policy. Disgusting when I have seen small hotels waiving the no refund policy and giving full refund. Not good enough from a 'supposedly' award winning business. Shame on you.

Really saved the day! We were having a nightmare of a day when our apartment got cancelled last minute. A friend recommended SACO and we managed to get a booking at the Holborn branch. The staff couldn’t have been more accommodating. Nathan, Andreea, Kamila and Theron really made sure everything was perfect with our stay. The apartment was beautiful. The price very affordable and the service was excellent. Nathan even kindly upgraded us for free which just topped off our day. Will definitely be staying again. 10/10

Worst of the worst I booked a room, which was a non-refundable purchase. Fair. But upon booking, the hotel requested a security deposit of £500 which was not mentioned anywhere before the booking. Then you wouldn't believe it, when I arrived to check-in to pay for my security deposit, their card machine was showing error 6 times, nothing showed up on my bank's side, I even contacted my bank and there was no pertaining issues with my card. The hotel's receptionists were being so unhelpful and had a stink attitude and would not accept any other ways of payment for the security deposit. So in the end I lost my booking and they won't issue me a refund.They won't even try compensate me for the loss when the issue was entirely out of my hands. Fraudulent service that I would not recommend to anyone