THE WORST ACCOMODATION THAT I HAVE STAYED IN IN MY 52 YEARS I visited the South West for a long weekend and stayed in Bristol in a beautiful apartment in Clifton Village. On the last day, Sunday which was Mothering Sunday I checked into SACO Bath to see my son. I was given room 7 which annexed the hotel. From check in to check out the noise was unbearable. I was unsure what the noise was it sounded like a lift crashing so called the Night Duty Security three time, on the last call he admitted that the noise was coming from the traffic on the road. I looked outside of the window in the morning and was in shock. The windows were filthy and had bars attached. This room was like a prison cell. Behind the window was a tunnel which was just below the road. Everytime a car/van/lorry drove over this spot it would make this almighty noise each time. This continued from check in to check out. Adjoining the said room 7 is a parking area, by 6.30am this was filled with lorries doing their Monday morning deliveries, the first one was a Superdrug delivery. SACO are fully aware that this room is inhabitable yet due to greed try to get away with it as not everyone will complain. I did complaint and was given an instant refund, my view they know of the issues with this room. My suggestion to them was to make this room a store room and do not inconvenience customers. I had to take a nap in the service station on my 4 hour trip back to London, I was shattered having not slept that night. I wouldnt use their apartments again. ive stayed at two different companies and experienced nothing of this nature.

Untrustworthy In January 2023 my partner booked a two bedroom apartment at the SACO Cardiff for two nights for the 26th and 27th of May 2023 at a cost of £465. This was overnight accommodation for our wedding celebrations held nearby. A point the establishment were aware of. On the 05/05/2023 (three weeks before the wedding) my partner received a standard email via booking.com advising us our accommodation had been cancelled as SACO Cardiff had double booked.No further explanation was offered. I made contact with SACO Cardiff on the 06/05/2023 for further information and was advised the booking had been cancelled by head office, as they had another guest who wanted the accommodation for a long term booking. I was astounded that a supposedly reputable company such as SACO behaves in such a way. Especially when other guests of the wedding were still booked at the accommodation and hadn’t had their reservation cancelled. The only conclusion I can draw from this experience is for guests to be aware when making a reservation , that it isn’t guaranteed. There is no level of trust with this company, who will clearly cancel your stay at short notice, if another person wants to stay longer or offer more money for your apartment.

With the ongoing coronavirus epidemic I… With the ongoing coronavirus epidemic I tried to cancel my booking with Saco Aparthotel Farnborough even though I was aware that had a non-refundable stay booked. Thinking they would be sympathetic about my situation, 12 week isolation, no job, no money coming in, all that I received was a curt message from an online advisor saying they had to stick to the no refund policy. Disgusting when I have seen small hotels waiving the no refund policy and giving full refund. Not good enough from a 'supposedly' award winning business. Shame on you.

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.

Just stayed at Saco apartments Covent… Just stayed at Saco apartments Covent Gardens. Great location - fantastic 3 bedroom, 3 bathroom apartment, very modern, clean and spacious. I Would highly recommend a stay and will definitely come back. Roland the manger was very efficient and couldn’t do enough to make our stay enjoyable.