I booked a condo in Vail for January… I booked a condo in Vail for January that slept 15 people through VRBO and Leavetown. Full payment was taken by Leavetown for the reservation. About a week later they emailed to tell me my reservation was canceled. I contacted them and they said it was a technological error and it was unfortunate. I explained I had 15 people coming from 6 cities across the US and it would be impossible to find another place that slept 15 people in that location and with the amenities I wanted without now paying probably 5 times more than my previous reservation. Both Leavetown and VRBO said they would assist me in finding another location. After and hour or so of work by both parties they both said their weren't any other properties available and left it up to me to find my own. Neither offered any compensation. Very horrible experience. I would never be comfortable booking with Leavtown and I am now unsure of VRBO.

Excellent Customer Service My family and I recently went on a trip to Universal and booked through Leavetown to stay at Lake Buena Vista Resort Village and Spa in Orlando. Upon arrival at 1am, the resort gave us keys to a two bedroom and two bath when we reserved a three bedroom and two bath. When we told the front desk that we were given the wrong room, they told us that we had to call the third party (Leavetown) and that they did not have a three bedroom available anyway. The resort employees blamed Leavetown for the incorrect reservation and told us to call to deal with the problem. We had an email showing the reservation confirmation number as well as the information that showed that we had reserved a three bedroom. I called Leavetown and spoke to Marc Gardiola who verified that we did reserve a three bedroom and that he would speak with the front desk to fix this situation. After Marc spoke with the front desk, it turned out that the resort had incorrectly made the reservation, and we ended up getting our three bedroom and two bath that we had originally reserved (when the resort originally told us that they no longer has a three bedroom for the time that we were staying at the resort). Marc was not only helpful but also had excellent customer service and confirmed the correct information for us. I am grateful for him taking the time to speak with the hotel to fix this problem; otherwise, the resort would not have helped us in any way.

Great support during the pandemic. Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.

Always professional and helpful We've used Leavetown a number of times and have always found them professional and really responsive. We booked our ski holiday with them but couldn't travel due to Covid. They refunded as soon as we notified them and we've just rebooked the same property with them for this coming season. In such uncertain times for travel, it's great to see a company providing reliable and professional service. Thank you everyone at Leavetown.

We recently stayed at the Marriott… We recently stayed at the Marriott resort in Hutchinson Bay and was booked through LeaveTown. We paid over $7,000.00 to stay there for two weeks THIS PLACE IS HORRIBLE. Upon our arrival and check in to our room in the Sandpiper Building on February 11, we encountered a dirty bathroom, run down conditions of the living area, lighting that did not work, carpeting that was fraying and DIRTY in all areas of the condo, bulbs missing in lighting fixtures. I have photos of all this. It smelled. We were then moved to another room, which I believe was Room 3207. Upon arrival there, we met a worker who was trying to fix the air conditioner which was very loud. I didn’t even give that room a look around…we asked to be moved. Third Room is NOT the charm – Our 3rd room unit 3307. Below is a list of what we encountered there. • Dishwasher is extremely outdated and not properly secured to cabinetry. It is poor carpentry. Needs to be installed properly. • The fridge door would not stay closed. The seal is old. We requested a new fridge, but we were told that all available fridges have been given out. We then had to prop our cooler to the fridge door to keep it closed enough so our items didn’t go bad. • Carpet has stains and is gross • Coffee maker was broken (this was replaced) • Bathroom sink didn’t drain (my husband cleaned out hair etc. from the drain) • Shelf in shower was broken so there was no where to put any bottle of shampoo, etc while in the shower (this was fixed for us) • A/C is extremely loud • Front door to the unit was busted up and is difficult to open You had to pull the door hard to make it latch and lock. It looked like, at some point, that someone had tried to break in. • Lighting in unit is poor and bulbs were burnt out. Kitchen fixture was full of dead bugs! Gross! • The door to the balcony did not lock. • There were not enough utensils in the room. We had to ask for a bowl to make a salad! There was a list of what should have been in the condo regarding utensils – for exampled it listed a can opener and there wasn’t one. We couldn’t even open a can of corn and when we requested a can opener, we were met with not so nice responses of “rooms do not come with one” even though the cabinet had a listing for housekeeping and a can opener was on that list. We had to go out and buy one. • Couch smelled like mildew! That is unacceptable. This was hard for me to get past. As our time progressed and during the second week of our stay, the TV in the bedroom wouldn’t shut off and the volume wouldn’t work. Seriously wouldn’t shut off. We changed the batteries in the remote – still would not work. We had to unplug the TV so we could go to sleep. Below are other problems we encountered outside of our room • We went for breakfast at the resort restaurant – Baja Grill - We wanted to order off the menu at breakfast in the Baja grill, but were told that the oven was broken. • Pool at Sandpiper needs serious updating and repair. • The work out facility equipment was broken; • Most outdoor railings around property are rusted and gross • Ice Machine is broken 3rd Floor. We had to go up or down for ice. • Elevators randomly take you to the wrong floor. Yes, the wrong floor. Punch 3 and sometimes it takes you to 4 and resets and then we’d push 3 AGAIN and eventually we would get to floor 3. This happened on numerous occasions. • Foosball table by the Latitudes bar was filthy.