Vtrips is not a very compassionate organization Vtrips is not an organization that I will return to. While they were prompt to fix a couple of issues ( the maintenance man was great) there was nothing personal and warm about the company. I have rented the same property, same time period, in St. Augustine, FL for the past 2 years. When I called them to inquire about renting again next year, 2025, I was told it was already rented! No consideration or first right of refusal was even asked. When I asked them why we weren't informed or asked if we would be interested again in renting, all that was said was sorry, it's booked. No customer service for returning customers. It's all about greed and who can get the most money. Very disappointed with Vtrips. Beware of using them.

DO NOT BOOK WITH THEM UNLESS YOU WANT YOUR VACATION RUINED I reserved a condo through them in July for a four night stay in Sawgrass FL for the March 2023 PGA tournament. They contacted me yesterday and advised that the owner now wants a 7 night minimum. We can't make that change so our reservation has been abruptly canceled. The closest accommodations are now several miles away in Jacksonville.

Terrible experience with Vtrips through Jackson Mountain Homes Booked a 3 day vacation with my daughter in the Tennessee smoky mountains, through Jackson Mountain Homes, now owned by Vtrips. I am local to the area and have taken several vacations through JMH before being bought by Vtrips so I believed that my safety and comfort as a guest would continue to be of great importance. I could not be more mistaken. After arriving at our cabin, I proceeded to drive up a very steep and treacherous driveway, with an embankment dotted with trees on one side and a sharp drop off on the other. I almost reached the top with my Buick when it slid back uncontrollably hanging off the embankment and stopping about 8" before 2 very large trees. The tow truck driver who arrived to winch my vehicle out said that I was much luckier than the vehicle he towed off the embankment on the exact same property 1 month earlier! Being a local and living in the mountains I am quite comfortable with steep, winding roads but this was beyond dangerous. There was no mention of this issue in the description of the property or photos. I wound up spending the next 2 days walking up and down the 300+ ft driveway despite having knee replacement surgery because I couldn't drive my vehicle up to the cabin. When my husband called JMH customer service was non existent. They would not even have the courtesy to have a manager return his call! Is this the way Vtrips handles customer safety and concerns? My husband and I travel frequently in North America and beyond, and the way we are treated by businesses that we deal with is paramount, especially when it comes to our safety. It is shameful that you make erroneous statements that safety is also important but don't even bother to follow-up with customers who have faced potentially serious injuries on property you endorse.

Vtrips did a great job and we had no… Vtrips did a great job and we had no issues of any kind so I thought they deserved 5 stars. Apparently they have new owners and managers...