I am very disappointed with the product… I am very disappointed with the product line. “The chiller does not work. It only acts as a water pump, and does not chill. Their support department responded to my original complaint. And after I did everything they suggested, the chiller still does not work. I gave them my feedback. I sent a couple more messages to them with no response back. This product is horrible. Do not waste your money. I also bought the sauna. Poor quality material. I had to go to Home Depot and buy plastic and wrap it around the entire unit to maintain temperature. Again, poor quality and customer support. Do not waste your money. “

Deceptive Business and non communicative I purchased this Ice pod Chiller and Sauna combo from Arctic Pods website on 2/19. I received the chiller and set it up and after having it on a for an hour noticed it was leaking water from the bottom and not being able to reach the temps it was being set at. I then reached out to the company for help and they did answer me. However I did the steps and confirmed the item having all of its parts and they told me they would get back to me. on March 23rd the pump cord caught on fire! I couldn't show them a video of the leak because the cord was damaged from it catching on fire. I reached out to get a replacement chiller and they said they would once again get back to me. I heard back that they were going to send me a new cord for the pump which at the time I didn't think would fix the issue. They sent me the cord. I told them that was not what I needed and that was on April 7th and nothing since then. I have sent almost daily emails and no response. I need a new pump to use this item or give me a full refund. I can't use the item without the pump. Do not use this company!

artic pod is a scam Ordered the artic pod chiller took a month to "receive " it was emailing back and forth with them because I never got it. They kept sending me different tracking numbers. The last tracking number they send said it was delivered to an address in Florida I live in north dakota no way the address was messed up I confirmed mine with them several times. They won't refund my money or respond to me anymore so I'm out $599 company is a total scam

The chiller will not circulate the… The chiller will not circulate the water so it will not chill. I haven’t had any success in getting them to replace it. Very bad experience.

Very happy Product was received timely and as described very happy!