Dyaco ides behind the poor support of their subsidiaries and let's the OEMs take the bad rap Dyaco is a huge fitness company that sells under many brands and is almost a monopoly. They make decent machines with horrible support. What you will learn is they OEM to many other brands and those brands rely on Spirt for their support here in the US. Spirit support is awful. You call and wait on hold forever and then when you get someone they ask you to email info. You send the email and never hear back from them. They have no incentive to provide good support on the gear the OEM to other brands since you blame the brand maker you purchased from. For a US based support organization it ranks worse than many offshore support organizations. I have been fighting for 3 months to get my 4 month old treadmill fixed. What good is a 3 year warranty if they don't honor it. And they can blame covid all day long, poor planning and not stocking repair parts is not a covid issue, it is a company issue made worse by Covid. Dyaco goes unblemished as they hide behind the brand selling the OEM gear as well as Spirt's bad support.

Fantastic service-well done Fantastic service-well done! I own a gym and Dyaco are my ‘go to’ company for any machines we need. My ‘person’ is always prompt to answer my calls/emails and if I’ve needed a service visit it has been arranged super fast keeping the gym in tip top condition!

Highly recommend for all fitness needs Amazing service from initial enquiry to delivery of product. Friendly staff who sourced the spare motor for my treadmill immediately and was off in the post the same day. Thank you.

Total lack of customer service Total lack of customer service. Waited over a month for an engineer who then incorrectly diagnosed the fault with the machine, then turned up with the wrong parts and subsequently left the machine in a worse state. Lot of money and time wasted. Will never use this brand again.

I have been waiting for someone to… I have been waiting for someone to respond to my email regarding the treadmill i purchased but was delivered faulty. Im not ready to wait for any longer and want this machine to be taken back