Customer support lacking. Awful craftsmanship. Customer support is pretty much absent and item arrived defective/falling apart. I've been waiting to hear back for over 3 weeks regarding basic product information in an email exchange. and phone calls go straight to voicemail. My YinYang Pros arrived with no padding or protection, just a thin form fitting box. They were sloppily assembled and the screw didn't even line up; resulting in one end falling off immediately after removing them from the box.

Ideal for an allround (home) workout After starting fitness in the gym in my teens, I was now (in my 40s) looking for a way to build a small, effective home gym. To fit in workouts in a busy life, having propper equipment is key. Kensui is just amazing. The design is so smart. Quality material. And prices are fair, so yes I recommend them.

Ignored my order No delivery even though its past 8-12 for free shipping. No one answers to me when i ask politely. Never going to buy from them again.

Worst company I have ever bought from Just like many others have reported, I have been waiting almost THREE months for chrome plates. Customer support has been extremely dodgy in their responses and will always say, "Your product is being shipped next week!" I've been following up since November to get these plates with no success. I am currently seeking a refund but have not been able to get one. They are scammers and have never dealt with a worse company in terms of support or customer service. I feel constantly lied to, scammed, and downright disrespected. Save your money and do not buy from Kensui. Their ads are all over social media but they will not deliver. Save yourself a massive headache and don't be fooled.

Either scammers or incompetent! Same problem as others have mentioned. Ordered their tokyo bar 3 weeks ago. They give you the runaround when you inquire about your order. You get a real sense that they are either blitz scammers or just incredibly incompetent.