Hugely frustrating Hugely frustrating. I completed a very expensive course and did not receive a ‘card’ assuming it would simply be on my profile on the PADI site (which I have with my photo and certificate number). However they are trying to charge me for a replacement e-card at £42. They should already provide this e-card on your profile upon completion of their qualification. If I complete the course, I expect proof of the qualification as standard. Hugely disappointing here. A pure money maker and not much else. The one star given here is on the generous side

An accident waiting to happen... I am disappointed to have not received a response from my email to PADI below which was sent a month ago. As others have said they are just another company happy to take your money. They should be doing regular checks on schools and their standards. Smoking around Nitrox tanks whilst people are checking the contents seems like an accident waiting to happen - it is a shame that their response is likely to come when it is all too late. To Whom it may concern, My partner and I just got back from a holiday in Sharm El Sheikh. We spent much of our holiday diving, which was absolutely brilliant. I was however rather shocked, surprised and disappointed to see that each PADI centre we encountered (of which there were many in Sharm) was teaching students and encouraging divers on the trips to clean their masks with fairy liquid. Fairy liquid is known to be harmful to aquatic organisms and for causing long term adverse affects in the aquatic environment. Most fish will die when detergent concentrations approach 15 parts per million. Detergent concentrations as low as 5ppm will kill fish eggs and they decrease the breeding ability or aquatic organisms too. With the Red Sea attracting thousands of divers a year and hundreds of dive trips taking place here on a daily basis, it is crucial this is brought to your attention, particularly when there are many other options for clearing ones mask - it should be an easy fix. I think much of the problem is a lack of knowledge and this is where I feel PADI is well positioned to make a positive impact. One boat had a huge four gallon bottle filled with fairy liquid mixed with water sloshing around on the deck spilling into the water right over the top of what is described to be "one of the seven wonders of the underwater world" This is atrocious! This should be absolutely banned from being used in every dive centre or they should be faced with losing their PADI accreditation. PADI has got a good reputation and should be willing to discredit any centre that is found to be using the stuff. Divers should be informed of this too. I am sure they would not want to be harming the environment they are enjoy so much. I know there has been a push for 'dive for debris' which I think is fabulous. I would love to see the same push for sharing the knowledge of the damage fairy liquid does to our beautiful marine life and their environment

Poor quality online learning. Did not receive all learning materials Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI. I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.

Dreadful software and cannot be… Dreadful software and cannot be accessed. I'm extremely disappointed with the software. My daughter is booked in to do her Open Water in 5 weeks' time. I've purchased the online course and yet neither of us can access it (whether using Chrome, Explorer or Safari). No live chat or obvious assistance. Absolute waste of money and quite where we go from here remains to be seen.

Received Padi Club membership offer in… Received Padi Club membership offer in the mail today, decided to look at reviews online before spending the $29.95 to sign up. Glad I did! So many recent reviews stating the site it pretty much useless. I'm confused, how could a powerful reputable organization like PADI let an important tool slip through the cracks?