Terrible customer service The reason I gave 1 star was because my package came late. I know that's not black Rapids fault and I don't blame them for it. I did however reach out to the email that was provided in the contact us section of the website and emailed them. I never got a reply back. Any reply would've sufficed but nope. Not a single reply. Why have a contact us page if you're not gonna reply?

Scam Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted

The strap won't stay secure on … The strap won't stay secure on shoulders. Within minutes of walking it rotates to the thin strap and the padded strap moves to the bottom. Frustrating. I ended up putting paper clip on sides to lock it in.

Blackrapid.store sold us 2x Segway took… Blackrapid.store sold us 2x Segway took payment never sent products. Wouldn't answer emails from ourselves or other people we know who ordered their products

Poor customer service - rude email exchange I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened and I was rudely responded to. Stating that I need to send her pictures and that they open and preassemble. The item looked used.