STAY AWAY STAY AWAY! They choose whatever "restocking fee" they want for returns. I ordered a golf cart part from Ultimate Golf Carts/Parts for my small business Dec 29th, 2022 and needed the part invoiced and shipped in FY22. I received an invoice on Jan 3, 2023 showing the product shipped in 2023. Because the part showed shipping in 2023, I never opened the package and asked to return it. Ultimate Golf Carts/Parts required that I pay to ship the product back and they charged me a restocking fee of 20%. The website states a "restocking fee" but with no specific percentage or amount listed which allows the company to charge whatever they want which is not very customer friendly. Their "restocking fee" strategy is a profit center for them especially since I paid to ship the product back. I never even opened the product and they charged me $41.42 to just place the box back on the shelf. Horrible customer service.

didn't preform inspect like I was told.Before I picked it up I was told they… Didn't perform inspect like I was told. Before I picked it up I was told they performed a long list of inspections to the cart along with other engine maintenance inspection. I was told that they did a compress test and it was the highest one they had left but I had no written data proving this. I found a vacuum hose discounted I replace it because it was too short and brittle I replace all the hoses and tubing. When it was delivered it wouldn’t start I was told it was because it was cold. After they messed with it it started. A couple months later after it warmed up I tried to start it and it wouldn’t I called they came back and picked it up.

Order means nothing. I order a rear seat kit from this company. Waited two months for kit do to out of stock. When I contact them to get update on order they tell me there is a problem and they refund my money while we’re texting. The problem was the manufacture raised pricing and they would not live with the order they had excepted two months earlier. Won’t be dealing with ultimate cart anymore.

I will never purchase a golf cart from… I will never purchase a golf cart from this place again. It is dirty, messy, and on organized. There does not appear to be anyone in charge and no order of operations. I felt that there was no pride of ownership in the final product. One of the worst purchasing experiences ever.

Absolutely horrible service Absolutely horrible service! 1st day I got it my brand new batteries wouldn't charge and they said I owed them money because they claimed it was my fault! I hadn't even owned it longer than 24 hours!