TERRIBLE customer service TERRIBLE customer service. Multiple service tickets and 1 hour long phones calls on hold trying to get ahold of ANYONE. Missed shipping an item ordered Dec 26th. Still haven't received it or heard back from anyone. Future shoppers stay away!!

Ghosts it's customers Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find yourself in this pickle-- you must persist! They will eventually answer. The seller must be the one to file the FedEx claim when your order is lost. Anxiously awaiting for the final resolution...

Going above and beyond! Chase went above and beyond to help me change my shipping speed. He was able to get my package out to me in two business days. The House consistently has great customer service and is always willing to go the extra mile to make their customers satisfied. Definitely recommend purchasing from them. You will not be disappointed.

Awful customer service Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.

I had a great shopping experience I had a great shopping experience. I really enjoy all the details on items and showing colors and sizes available while browsing. Having questions and answers from staff was very helpful. When you are buying gear you plan to use for years you really need those details