Terrible customer service Bought boots and a riding jacket. Unfortunately hospitalized for 6 weeks with unexpected surgeries and missed the 30 exchange window. Asked to exchange with a smaller size, offered to pay the 11.99 fee PLUS the return shipping. After three emails my reply was an astounding no. Definitely not a way to find a new lifelong customer "Tyler" had to follow the no with request denied in caps like I am trying to get something for nothing. See below. Wonderful customer service. Hey John, I am sorry but the jacket cannot be exchanged now. ====REQUEST DENIED===== Best, Tyler

I love leather up! Every person has been as happy as me I love leather up I’ve been a customer for years. From helmets, boots, and leather jackets I have never been disappointed by any of my purchases. The price is right and the customer service is a one! I’ve recommended them to several people over the years, Every person has been as happy as me

Shocking quality at super low prices! At such a great price, super surprised at the quality of the leather jack for my wife. Was much heavier, thicker and warmer on a cool day bike ride then could have imagined at the lowest price we found on leather woman’s motorcycle jackets. The braided seam lines and contoured fit look great. Great quality leather jacket and bottom line prices! Can’t beat it!

Best Online gear shopping you could want! I'm never disappointed with my LeatherUp purchases. Quality gear at great prices. My new Carry & Conceal jacket fits great and you really can't tell I'm carrying. Looking forward to trying out the new riding jeans I also picked up.

Bought a pair of boots on line Bought a pair of boots on line. Great boots the price said $119. I was looking around a bit more and found if I gave my email I would get 15% off my next purchase. So I did it. Have me a code. So I went to buy the boots. Got to point off putting in code and when I did the price jumped up to $129. And didn't even take off the 15%. Nor did it take off 10% that was a supposed auto discount. On pay pal it said seller Smk international. So I tried calling. That number connected me to a gift card scam. Pay $3.95 with your credit card today and we'll mail you $100 gift card. After me saying no and plenty of arguing they got someone else on line to connect me to Smk. He have me a number to call that disconnected. I quickly put in a complaint with pay pal about the up pricing. Later pay pal listed leather up as seller so I contacted them. They told me they would refund me the correct amount but couldn't do it now because of my complaint. If I removed it then they would refund the money. So I cancelled the complaint. I called in a couple days and argued with a guy about the refund. We agreed on $19 although it should have been more. When I looked on pay pal they refunded me $12.99 which is only 10% off the elevated price. The experience was not good. The boots are awesome but be careful something is not right here. I would have given them one star but the boots are awesome. Xelement.