I ordered a roof basket which arrived… I ordered a roof basket which arrived fairly quickly. Unfortunately it was damaged in shipping (FedEx Ground). The box was torn and a top rail dented. This is a roof rack, so I expect it to get scratched/dented through use, but I wanted to put the dents in it my self. I reached out to customer support and they got back with me quickly and we agreed to a fix. My major concern was with the complete lack of over-boxing. An additional box of heaver cardboard with, perhaps, some Styrofoam could have prevented the issue. In summary: Customer Service is awesome Shipping needs to loon into over-boxing. John Gillaspy

Complete Customer Satisfaction This company does nothing..BUT.. provide great customer service with prices that are very reasonable. They went BEYOND my expectations, offered suggestions based on cart and wheel size. They did what they told me they would do, kept me in the loop and provided FAST delivery. Their personnel are exceptional and they do CARE about your COMPLETE satisfaction. Not everyone can be pleased all the time, but I'll bet this company WILL go out of its way to please YOU!

Quick response, good communication Had an issue with an order, called the contact number provided on their website and left a detailed message. That same day I received a return call explaining the measures eCart Parts was taking to make me whole. Thanks eCP for the quick response, good communication and simple resolution.

Wrong part was sent called and they got… Wrong part was sent called and they got the correct part sent the same day I would buy again. Friendly and not the fault of e cart for the wrong part

eCartParts.com I ordered the whole kit for an 80’s model Club Car (Motor, Controller, Solenoid, plug/play Harness w/F-R Switch) i can say the kit was shipped quickly. The wire harness is put together very nicely with tags to ID each end. Very professionally done. eCartParts.com; specifically Crystal provides exceptional customer service! She returns phone calls quickly answered emails and is truly friendly and helpful! True ambassador for eCartParts.com. I would definitely recommend this company to anybody who is looking to upgrade their golf carts.