Terrible customer service became great customer service I received a tracking number that was canceled a couple hours later. Can't reach customer service by phone or email. Just trying to find out if the order was canceled or if there will be another tracking number. Edit: Customer Service reached out to me and explained the situation. I was given different options and I chose the best one for me. I had the helmet in my hands 2 days later. The helmet feels good, not too heavy, but definitely not a bump helmet. It feels like my old Army helmet.

I took a chance with this helmet and i… I took a chance with this helmet and i do not regret it..paddle is top notch feels good fits good and i really enjoy the extra cuts.when aiming with eye pro on the helmet will not push your goggles down huge plus ..in the prone i have nothing digging in the back of my head id choose this helmet again over brands like hhv

Highly positive experience Always max. effective, fast, helpful, reliable, warm hearted, profi! And product itself is simply amazing! Design, high end quality, smart solutions, comfortable, functional, full packet, let's say. Great! And other products are also wonderful. This company firmly stands its ground.

First and foremost First and foremost, the company has amazing customer service! I received my Gen 3 Bastion Helmet in Multicam and am blown away by the quality. A great investment in an American-made product. Very happy with my purchase and will do more business with Ballistic Armor Co.

Little late guys..... I placed an order with this company last July. I called to confirm that the helmet and upgrade kit I wanted were in stock before placing the order because I have heard that their website inventory was habitually off. They sent the helmet itself fairly quickly, but the upgrade kit took 8 months to get to me. String of emails and calls for months. They did offer to refund the upgrade kit, which I refused because I wanted to see just how long it was going to be before it made it to me (If ever). If they had just been honest with me about lead times when I called, or if they had sent me some extras with the package when it finally shipped. I could possibly forgive the situation, but as it stands I can't. Long story short, I can't recommend this company to anyone. Edit The day after I posted this review, the CEO reached out to me to correct the issue I've had over the past eight months. We were able to come to a reasonable solution. I was left behind before, but with his attention I do not believe it will happen again. I will be purchasing a few items from them in the coming weeks. I will edit this again and let you know how it goes.