Amazing customer service Ordered a bike 2 days before Christmas. I ordered overnight, but due to the weekend UPS wouldn’t deliver in time. Someone from the company called me, explained the issue, and suggested we try FedEx ground since my state was so close. It worked, and my Christmas gift arrived on time! Definitely went above and beyond.

Stellar customer service!! I ordered two Giro helmets for my wife and me to ride our new mountain bikes. We received the two helmets five days later. We both tried on our helmets, and mines fit perfectly, but my wife did not. I went back and reviewed my order and realized I had ordered the wrong-sized helmet for her. Being on the west coast, I immediately sent an email so someone would receive it the following day. Jeff replied to my email that morning, which I was very impressed with because I figured it would take two, maybe three days, before I would hear something back. He set everything up for an exchange. I received the return label by noon and dropped the package off at USPS an hour later. A few days later, I got confirmation that my wife's helmet was shipped, and we will receive it soon. Excellent customer service and made the process easy. I would definitely recommend them to friends and family.

100% 5-stars! Great Experience! Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them. Although it probably won't happen, I'd love to see Broadway reopen their retail shop again. We would definitely become on-site patrons.

Couldn’t be more happy… Couldn’t be more happy with the service and shipping time! Ordered on a Tuesday evening and was here Thursday afternoon!! Sent an email with a question and had response right away! Will definitely recommend and use again!

Unparalleled service and excellence The service and quality at Broadway scooters is a cut above the rest!! The company provided stellar rare service and personally called me to verify parts ordered for our custom scooter. Rather than just auto processing the order it was reviewed by a live person who called me to make some slight changes to parts to ensure best compatibility. I was so thankful and appreciate this level of service and excellence. Thank you so much!!