Started disappointed, ended ecstatic. I bought a box 3 Prime 9 drivetrain and unfortunately the derailleur snapped. (I didn’t know that the 3 series was for lighter riding) I emailed the Box team for a warranty claim and Tomas Ovalle explained how the 3 prime 9 is for more beginner level riding. He then offered a free replacement, or %50 off a drivetrain of my choosing! Obviously I chose the discount. I now have a more durable drivetrain for a super cheap price. Box - whatever you’re paying Tomas, you should pay him more. That dude was awesome.

Excellent products and AMAZING customer service Everything I have purchased is top quality. Really really nice! In addition, I placed two orders back to back. I selected an incorrect item on each. The team at Box immediately rectified the problems I created without hesitation. Great customer service in every sense of the word. I’m looking forward to placing more orders soon.

My box review Customer service is super helpful. I've outfitted four 29 inch BMX bikes with box components brakes, levers, cables, stems. It's a high quality BMX racing product and it's super light.

I have been loving my Prime 9 set up… I have been loving my Prime 9 set up for my old Giant NRS-3, I’m riding features at my local trails I haven’t before. Also, I jumped into a webinar about their new wheel set and won enough Box-bucks to buy 2 chains, so I’m thinking this system will be with me for a while!

We are very happy and pleased with all… We are very happy and pleased with all the help and bike Parts we have purchased for our girls. As level up riders they proudly represent BOX Components level up program and we have always have had great experiences with orders communication and help from all staff members keep on doing what y'all do because BOX is making huge impacts on our riders thank you again for your loyal support .